Quality Assurance Senior Analyst

Do work that matters: 

Quality Assurance (QA) is a team of Operations Professionals, part of the Financial Crime Services (FCS) team in Chief Operations Office (COO). The team is accountable for the development, implementation, and ongoing leadership of the Group’s financial crime operations shared service. Financial Crime Operations leads the Group’s approach to managing Anti Money Laundering and Counter Terrorism Financing (AML/CTF) and Sanctions risks and obligations through the provision of the following operational services AML, CTF, KYC, Sanctions, ECDD etc.

You will be part of the Quality Assurance team in Financial Crime Operations (FCO) with focus on ensuring strong operational cadences with a strong quality and compliance focus on outcomes with efficiency in the way that we disrupt financial crime.

Quality Assurance footprint spans Australia and India.

The role: 

As a Quality Assurance Senior Analyst, you will ensure the accuracy and completeness of Financial Crime cases, adhering to regulatory standards. Acting as a subject matter expert, you will advise on complex cases and emerging risks, identify thematic issues and trends, and conduct deep-dive reviews to provide detailed analysis and insights.

You will collaborate with stakeholders to foster a compliance-focused culture, support audit and regulatory activities, and enhance QA tools and processes. Additionally, you will escalate risks promptly and mentor peers to build team capability.

Please note, we are hiring for multiple positions across both our Transaction Monitoring and Enhanced Customer Due Diligence teams.

On any given day you will: 

• Assess the effectiveness, accuracy and completeness of Financial Crime cases in line with regulatory standards.

• Act as a subject matter expert in QA for Financial Crime processes, advising on complex cases and emerging risks.

• Identify thematic issues, trends, process and customer breakpoints through QA reviews conducted.

• Support with deep-dive thematic reviews providing detailed analysis and insights in line with regulatory and compliance requirements.

• Capture and document your due diligence, findings and decision rationale within the relevant alert and case management systems.

• Efficiently engage multiple stakeholders to provide evidence and data-driven feedback. Where required, provide additional tailored guidance. 

• Uplift financial crime knowledge and actively engage in continuous learning and development. 

We’re interested in hearing from people who have: 

• 3+ years Financial Crime experience in Enhanced Customer Due Diligence or Transaction Monitoring.

• Strong knowledge of AUSTRAC obligations and the AML CTF Act.

• Ability to think critically to analyse complete financial data to identify suspicious activity and solve complex problems.

• Highly developed written skills for preparing investigation summaries and reports.

• Sound stakeholder management and communication skills, with the ability to engage with both business and compliance teams.

• Experience in a fast-paced, high volume operational environment (preferred)

• A proven record of delivering improvement and uplift initiatives (preferred)

From here, the opportunities are endless 

At CommBank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to other Aboriginal and/or Torres Strait Islander employees across CommBank. 

We support our people with the flexibility to balance where work is done, with at least half their time each month connecting in the office.