Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.
Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.
About the Role:
This specialist BA role focuses on customer communications and document management within the CI Transformation program. You will work with the Quadient Inspire platform to ensure accurate, compliant document templates for policy documents, certificates and customer correspondence.
Meticulous attention to detail is essential — you will be the quality gate for every customer-facing document produced by our transformed platforms. You will discover, interpret and document business requirements, working closely with Quadient developers, regulatory teams and business SMEs to deliver high-quality document outputs.
Key Responsibilities:
- Discover, interpret and document business requirements for customer communications.
- Work closely with Quadient developers to define document template specifications.
- Review and QA Quadient document templates for accuracy, formatting and regulatory compliance.
- Write detailed user stories with acceptance criteria for document template changes.
- Perform QA validation on delivered user stories and template outputs.
- Map data fields from policy administration systems to document templates.
- Ensure compliance with regulatory and brand standards in all customer-facing documents.
- Coordinate with business SMEs on document content and approval workflows.
- Maintain a document template inventory and change log.
What we're looking for:
- 3+ years as a Business Analyst with Insurance industry experience (commercial insurance preferred).
- Experience working with document generation or correspondence management platforms- Experience with Quadient Inspire or similar CCM platforms (OpenText, Messagepoint).
- Proven ability to discover, interpret and document business requirements.
- Meticulous attention to detail — ability to spot formatting, data and content errors.
- Experience writing user stories with clear acceptance criteria.
- QA/testing skills with focus on document output validation.
- Understanding of insurance policy documents, certificates and customer correspondence.
- Excellent communication skills and stakeholder management.
- Proficiency with Jira/Confluence.
Desirable:
- Experience with regulatory document compliance (ASIC, APRA).
- Understanding of data mapping and template variable logic.
- Experience in document migration or template conversion projects.
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