Superside is looking for an analytical and solutions-driven Project Support Operations Associate to help deliver outstanding creative experiences.
As part of our high-impact Project Support Operations (PSO) team, you’ll help shape how we support creative projects and directly influence customer success and account health. This role will allow you to work cross-functionally, gain valuable experience in operations, and make a real impact on our growing company.
Reporting to the Ops Insights & PSO Lead, you’ll collaborate with the broader Operations team to identify trends and implement innovative solutions, ensuring both customer satisfaction and continuous improvement.
What You’ll Do:
- Investigate and resolve escalations, analyzing internal and external concerns that arise throughout the project lifecycle
- Generate insights and share conclusions on potential risks and quality issues that may impact account health
- Collaborate cross-functionally with the Customer Success and Ops teams to brainstorm and implement solutions to customer concerns
- Identify performance trends by analyzing escalated projects, categorizing root causes to inform continuous improvement efforts
- Coach and support Creative Project Managers, Creative Leads, and Team Leaders in handling project-related challenges and escalations
What You'll Need To Succeed:
- 1-2 years of experience in operations, ideally in tech-related companies or fast-paced environments
- Strong attention to detail, with excellent analytical and problem-solving skills
- A commitment to high-quality work, with personal accountability and reliability
- Proficiency in English (both written and verbal), with strong communication skills.
- Experience with GSuite and familiarity with design software
- Outstanding interpersonal skills with the ability to collaborate effectively in a team setting
- A clear understanding of customer satisfaction and potential challenges that impact the customer experience
About Superside
Superside is a revolutionary way for businesses to get good design done at scale. Trusted by 450+ ambitious companies, Superside makes design hassle-free for marketing and creative teams. By combining the top 1% of creative talent from around the world with purpose-built technology and the rigor of design ops, Superside helps ambitious brands grow faster. Since inception, Superside has been a fully remote company, with more than 700 team members working across 57 countries and 13 timezones.
Learn more at superside.com
Diversity, Equity and Inclusion
We’re an equal opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.
