Lead customer implementation projects for SaaS solutions, manage project plans, establish stakeholder relationships, and ensure transparent communication during the project lifecycle.
CaptivateIQ is the leading Sales Performance Management solution, recognized by Forrester and G2, and trusted by customers including Affirm, Gong, and Figma. With solutions for Sales Planning and Incentives, we help revenue teams automate processes, hit revenue targets, and adapt with business change, ultimately driving efficient growth. It's time to rethink ROI - your return on incentives - with CaptivateIQ.
With backing from Sequoia, Accel, ICONIQ, Sapphire Ventures, and other leading investors, CaptivateIQ is on a mission to enable every company to improve their return on incentives and sales planning.
About the Role
We’re looking for a customer-focused and results-oriented Project Manager to join our Professional Services team. In this external-facing role, you will lead complex SaaS implementations for enterprise clients, acting as the primary point of contact throughout the project lifecycle. You’ll drive seamless customer onboarding by partnering closely with client stakeholders and cross-functional internal teams to deliver timely, high-impact outcomes.
Job Location
The candidate selected for this opportunity must reside near one of the following locations:
Hybrid (in-office 3 days per week)
- Austin, TX
Remote
- Raleigh, NC
- Nashville, TN
- Toronto, Canada
Responsibilities
- Lead the end-to-end lifecycle of multiple customer implementation projects.
- Create and manage detailed project plans covering scope, timelines, resource assignments, and budgets.
- Establish trusted relationships with customer stakeholders to align on goals and expectations.
- Manage ongoing communications and status reporting, ensuring transparency.
- Identify and mitigate project risks using structured approaches.
- Maintain documentation such as risk logs, change control records, and lessons learned.
Requirements
- 2+ years of project management experience in SaaS implementations, professional services, enterprise software deployments, or relevant experience.
- Bachelor's degree in Business, Information Technology, Engineering, or a related field.
- Experience with incentive compensation management, sales performance management, or related financial software is highly desirable.
- Ability to understand SaaS solutions, data integration concepts, and enterprise IT environments.
- Excellent communication, stakeholder management, and leadership skills with a strong ability to influence and drive collaboration.
- Strong analytical and decision-making abilities with a proactive approach to identifying and mitigating project risks.
Nice to Have
- Experience with incentive compensation management (ICM), sales performance management (SPM), payroll systems, or related financial software.
- PMP Certification or CAPM certification
Benefits
- (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
- Flexible vacation days and quarterly mental health days so you can recharge
- Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
- Annual stipends for professional development and caretaking
- (US-ONLY) 401k plan to participate in and save towards the future
- Newest Apple products to help you do your best work
- Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent
Notice for Prospective Candidates
- Only emails from @captivateiq.com should be trusted.
- We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:
- Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.
- Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.
- Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.
- Ask candidates to make a payment in order to be considered for a position.
- Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.
- Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.
Top Skills
SaaS
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