Why SailPoint?
Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the awards to prove it. If you’re passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, we want you to join our team.
Our culture encourages both independent thinking, and close collaboration. We give people the resources they need to do their jobs yet let them work in whatever way they do best. We love their intense, day-to-day dedication, and we admire their commitments outside of work. We appreciate equally their dedication to seeing our company grow and thrive, and to making our community a better place.
SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT. Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more.
Experience a small-company atmosphere with big-company benefits
• Competitive pay and comprehensive medical, dental and vision plans
• Great technical and career growth opportunities
• Flexible vacation policy
What You’ll Do:
As a Senior Project Manager (PM) on SailPoint’s Professional Services team, you will support each customer’s journey by managing tactical project management duties required to deliver SailPoint solutions. You will combine your professional experience with our world-class product and process training to gain a deep understanding of SailPoint’s SaaS and/or Software delivery models.
Responsibilities:
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Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner
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Perform end-to-end project management for customer engagements
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Serve as a point of contact for clients on issues and escalations
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Manage the financials of multiple projects, with a focus on profitability and productivity to ensure client satisfaction
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Manage day to day project tasks adhering to schedules and budget objectives
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Work closely with Customer Success Managers, Professional Services Managers and Engagement Managers to ensure smooth handoff, project initiation and project delivery.
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Provide strategic updates on client performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers.
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Work with the Resourcing Management Office (RMO) to strategically align and staff crew members according to project’s requirements
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Create and maintain comprehensive project documentation (scope, status, schedule, budget, forecast risks, issues) in appropriate repositories
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Identify new opportunities for PMO process improvement and drive interal compliance amongst Project Managers
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Assist fellow project managers in project management best practices
What to Expect in Your First Year:
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Within the first two months, you will begin to understand your responsibilities by working with tenured managers to shadow projects and begin taking accountability for the client experience on projects you are assigned to.
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At the end of the first six months, you will have taken project ownership of your assigned accounts and be responsible for all project management tasks, client communication, internal team management, and escalation support.
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At the end of your first year, you will be able to manage the full scope of customer engagements, set appropriate expectations, and be a trusted advisor to your peers. You will also be a leader to your team members, responsible for ensuring their professional growth and helping them set and achieve their goals.
Who You Are:
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You are a self-directed, highly motivated, and experienced professional, with 5+ years of project management experience, that thrives while overseeing multiple projects and prospective client opportunities.
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It is easy for you to build and maintain professional working relationships, and you are comfortable interacting with people at all levels within an organization.
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You possess strong leadership, communication, organizational, and problem-solving skills and can balance both team and individual workloads.
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You enjoy mentoring those around you in the ways of project management and establishing improved internal PMO processes.
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You are an exceptional multitasker, with the ability to meet and manage moving deadlines, gauge risks, and creatively resolve unexpected issues that arise.
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You have a strong attention to detail while managing multiple engagements.
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By leveraging your experience, you can identify growth areas, evaluate existing best practices, and present solutions to everyday problems.
Requirements:
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5+ years of professional experience at a Software, SaaS, or consulting company
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5+ years of project management experience
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Exceptional mentorship and leadership skills with a passion for continuous improvement
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Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management).
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Excellent communication skills and extensive experience working with clients and partners
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Strong organizational and multi-tasking abilities
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Experience working with Sales to scope services projects for enterprise software
Travel: Ability to travel up to 10%
Education:
Bachelor’s degree or equivalent work experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
