Project Manager - Mobility APAC

Reporting to the head of Program management - APAC mobility the main responsibility of the Project Manager is to manage the delivery of WEX APAC mobility projects and end‑to‑end delivery of customer onboarding. This role blends core project management discipline with strong customer engagement, ensuring new customers are onboarded smoothly, on time, and with a positive experience that sets the foundation for long‑term success.

You will work cross‑functionally with Sales, Product, Engineering, Operations, and Customer Service to translate requirements into clear delivery plans, manage risks and dependencies, and communicate progress to both internal and external stakeholders.

Project Management & Delivery

• • Plan, manage, and deliver multiple concurrent projects using appropriate methodologies (Agile, Waterfall, or hybrid).
  • Define project scope, objectives, deliverables, milestones, timelines, and success metrics.
  • Develop and maintain detailed project plans, RAID logs, and status reporting.
  • Proactively manage risks, issues, dependencies, and change requests.
  • Ensure projects are delivered on time, within scope, and within budget.
  • Facilitate project governance, steering meetings, and decision forums as required.

Customer Onboarding & Implementation

• • Act as the primary point of contact for customers during onboarding and implementation.
  • Lead customer kickoff meetings, onboarding workshops, and progress check‑ins.
  • Understand customer business needs and translate them into clear onboarding and delivery plans.
  • Coordinate internal teams to configure, integrate, and launch customer solutions.
  • Manage customer expectations, communicate timelines clearly, and handle escalations professionally.
  • Ensure onboarding outcomes align with customer success criteria and contractual commitments.

Stakeholder & Communication Management

• • Build strong relationships with customers, internal teams, and senior stakeholders.
  • Provide clear, concise, and regular project updates tailored to different audiences.
  • Collaborate closely with Sales for smooth handover from pre‑sales to delivery.
  • Partner with operational teams to support transition from onboarding to steady‑state operations.

Process & Continuous Improvement

• • Contribute to the improvement of onboarding frameworks, templates, and playbooks.
  • Identify opportunities to streamline delivery, reduce friction, and improve customer experience.
  • Capture lessons learned and best practices from completed projects.

Core Project Management Skills

• • Proven experience delivering projects in a Project Manager role.
  • Strong knowledge of project management methodologies (Agile, Scrum, Waterfall, hybrid).
  • Excellent planning, prioritisation, and organisational skills.
  • Experience managing scope, budget, timelines, and resources.
  • Strong risk and issue management capability.
  • Proven analysis skills

Customer & Delivery Skills

• • Experience leading customer onboarding, implementation, or integration projects.
  • High level of customer empathy with a service‑oriented mindset.
  • Ability to translate customer needs into actionable delivery plans.
  • Confidence engaging with customers at all levels, including senior stakeholders.
  • Strong facilitation, presentation, and workshop‑leading skills.

Communication & Collaboration

• • Excellent written and verbal communication skills.
  • Ability to influence without authority and work effectively in matrix environments.
  • Calm, solutions‑focused approach when managing issues or escalations.

• Project Management certification (PMP, PRINCE2, SAFe, AgilePM, or equivalent).
• Experience in SaaS, technology, financial services, mobility, or enterprise environments.
• Experience working with Jira

• Highly organised and detail‑oriented.
• Proactive, adaptable, and comfortable with ambiguity.
• Customer‑focused with a strong sense of ownership.
• Collaborative team player with a delivery mindset.