The Project Manager will oversee project lifecycles, ensuring communication and timely delivery of Instructure products, while managing teams and stakeholder relationships.
Instructure was founded to define, develop, and deploy superior, easy-to-use software (and that's what we did / do / will keep on doing.) We are dedicated to the fight against iffy, mothbally, shoddy software. We make better, more usable tools for teaching, learning and employee development (you know, stuff people will actually use). A better connected and more open edtech ecosystem. And more effective ways for everyone everywhere to access education, make discoveries, share knowledge, be inspired, and do big things. We accomplish all this by giving smart, creative, passionate people opportunities to create awesome.
At Instructure, Project Managers deliver pivotal services to ensure the smooth implementation of Instructure products and services. They are responsible for overseeing the entire project lifecycle, maintaining clear communication lines between customers and project members, and ensuring Instructure products and services are delivered in a timely, efficient and structured manner supportive of the customer’s project goals.
About the Role
- Project Planning & Execution
- Define project scope, objectives, and timelines, ensuring alignment with client goals and organisational priorities
- Develop detailed project plans, timelines, and resource allocation strategies
- Ensure milestone and project task forecasting is kept up-to-date, and timecards are recorded accurately
- Manage time effectively with customer scheduling, and spending appropriate time in preparation and follow-up
- Maintain detailed project documentation, including timelines, progress reports, and risk management plans
- Team & Resource Management
- Manage and track team workloads, ensuring that resources are allocated efficiently
- Identify areas where additional support, training, or consulting are needed and refer to Sales, Services, and/or CSM teams effectively
- Stakeholder Communication & Client Relations
- Assume the role of a customer’s trusted advisor regarding the implementation process and its best practices
- Lead project meetings, engaging with key project stakeholders and facilitating effective communication between internal teams, clients, and external stakeholders
- Maintain positive relationships with clients, understanding their needs and ensuring project milestones are met
- Provide regular status updates to clients and stakeholders, ensuring transparency and effective communication
- Issue Resolution & Risk Management
- Act as the primary point of contact for project-related issues
- Identify potential risks and proactively develop mitigation strategies
- Troubleshoot and resolve project issues, ensuring minimal disruption to timelines and deliverables
About You
- Bachelor’s or Master’s degree in related field (e.g., communication, education, information technology)
- 3+ years of experience with project management in an enterprise software environment (preferably SaaS)
- Project management qualification (e.g., Agile PM, CAPM, PMP, PRINCE2)
- Demonstrated track record of successfully leading projects across multiple products (often concurrently)
- Impeccable attention to detail with excellent communication skills, including verbal, written and presentation skills, both with technical and non-technical audiences
- Experience working with remote/distributed teams; travel and out of hours work may be required
- Proven ability to work effectively, independently, and in a team-based environment
- ITIL certification
- Knowledge of the education technology industry
- Project management experience in Australia or New Zealand
Top Skills
Agile
Itil
SaaS
Similar Jobs
Fintech • Payments • Software • Financial Services
The Program Manager will oversee interconnected initiatives in Customer Operations, aligning them with business objectives and managing stakeholder communications.
Top Skills:
Business Requirement DocsProduct Requirements Docs
.png){kind=logo}
HR Tech • Information Technology • Software
The role involves supporting strategic initiatives and product launches through project management, coordination, and communication within various teams.
Top Skills:
JIRASmartsheet
Fintech • Payments • Software • Financial Services
Lead and evolve Afterpay's global customer service model, managing ANZ teams and optimizing performance metrics for customer satisfaction and operational efficiency.
What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
