Program Lead

Job Description:

About the Role

We are seeking an experienced Workers’ Compensation professional with demonstrated capability in managing complex claims and driving meaningful recovery and RTW outcomes.
 

As the Program Lead, you will oversee the delivery of the program, including triaging claims, facilitating strategic conferencing, and developing tailored strategies to support injured workers. You will manage end-to-end reporting, task oversight, and ensure high-quality outcomes.
 

Key Responsibilities

• Triage and review long-term claims to identify recovery and RTW opportunities

• Facilitate strategic conferencing and develop tailored recovery strategies

• Oversee end-to-end reporting, task management and strategy implementation

• Represent the program in virtual and in-person forums and meetings

• Build and maintain strong relationships with internal and external stakeholders

• Apply legislative knowledge to ensure compliance and entitlement accuracy

• Coordinate personalised recovery and capacity-building plans

• Mentor and support staff to build capability and consistency
   

Key Requirements

• Strong experience in Workers’ Compensation and complex claims management

• Demonstrated ability to progress recovery, capacity and sustainable RTW outcomes

• Proven experience leading or contributing to strategic programs

• Strong understanding of relevant legislation and entitlement frameworks

• Excellent stakeholder engagement and relationship-building skills

• Highly developed communication, negotiation and problem-solving abilities

• Ability to interpret data, prioritise work and manage competing deadlines

• Confident facilitator with experience running conferences or case reviews
   

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC 
 

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. 
 

How to apply & our commitment to you in return

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. 
 

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. 
 

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. 
 

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.