Job Summary:
JOB DESCRIPTION – PRODUCT SPECIALIST
Location: Melbourne, Australia
Division: Product – Ticketmaster Australia and New Zealand
Line Manager: VP Client Products Solutions - APAC
Contract Terms: Permanent, 38 hours per week
THE TEAM
The Product team define market requirements for products before they are deployed to local market for Marketplace and Enterprise and any other products as required. This may include providing requirements before a product is developed or taking an existing product and making it market ready.
The Product team work collaboratively with global stakeholders to ensure technology products for ticketing (inventory platforms & client tools) as well as Ecommerce (fan facing) channels are maintained and/or developed for our ever-changing market needs and successfully delivered and adopted within the local market.
THE JOB
The Product Specialist is responsible for product planning and execution throughout the product lifecycle, including gathering and prioritising product and customer requirements, representing local market needs and contributing to product direction, and working closely with peers across the organisation to ensure revenue and customer/client satisfaction goals are met. The Product Specialist’s job includes ensuring that the product supports the company’s overall strategy and goals.
The Product Specialist works with the business to identify key strategic product and technical development projects that are critical to the business operations. The strategic requirements are submitted for development consideration via a global process and assessed. Once the projects are approved for development, the Product Specialist will work across several groups in the company both nationally and internationally including Technology, Operations, Marketing, Customer Service, Product Support and Event Programming to develop and implement product visions and strategies and ensure they can be implemented and supported, including coordinating readiness, launch and stakeholder alignment in market.
As a member of the Product Team, the Product Specialist collaborates with all areas of the business to support delivery, launch and adoption of new products as well as enhance existing products, this may include Product Training as required. The role has both client and consumer interfacing elements which involves collaboration with groups across the company globally.
WHAT YOU WILL BE DOING
Within each Line of Business, we collaborate as cross-functional experts with a responsibility to:
Provide UAT to ensure a product or feature meets the needs of the market, is compliant where applicable, performs effectively and is compatible with all other products (Apps, mobile devices, browser types etc)
Provide local market with product resources, tools and supporting information
Facilitate product demonstrations and information sessions, and support onboarding of clients and internal teams on new products
Conduct product compliance checks to make sure products meet legal and privacy regulations
Develop plans for deployment/rollout of new products or features, ensuring readiness across stakeholders, gaining signoff for launch
Localise B2B & B2C marketing and informational documentation, including creation of local market product specific confluence pages where appropriate
Work with the business to validate and develop business plans and key requirements when requesting a new product or feature
Measure the effectiveness of a product i.e. are they working as expected, does it still meet the fan/client needs, and identify opportunities for improvement/enhancement
Provide a leadership and coordination role with other host markets (UK, IE, NZ and AU) to align needs and feed them into global product teams
Liaise with international stakeholders from product, engineering and design to ensure delivery of projects and initiatives meet market expectations
Maintain visibility of product initiatives through clear tracking of progress, risks and updates
Support product adoption and transition by applying the Go to Market framework, and ensuring products move to Business as Usual (BAU) through effective readiness, communication and stakeholder alignment
Contribute to efficient ways of working, including the use of tools such as AI to support documentation, communication and analysis
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
Demonstrated success contributing to the delivery and launch of excellent products
Strong organisational, project/program management and time management skills, with the ability to manage multiple initiatives
High attention to detail with an analytical approach to objectives and problem solving
Ability to set and manage competing priorities and progress work through frameworks
Ability to adapt to a changing role, respond with flexibility and resilience when faced with multiple demands, shifting priorities and rapid change
Ability to maximise the use of available resources and plan for future needs
Ability to design and deliver effective product demonstrations and presentations
Proven ability to influence cross-functional teams without formal authority. Ability to manage multiple product projects simultaneously
Comfortable using tools and systems (including AI, Asana and the Go to Market framework where appropriate) to support product/project delivery, documentation, communication and analysis.
YOU (BEHAVIOURAL SKILLS)
Well-developed analytical and problem-solving skills
Good judgment and decision-making skills
Excellent written and verbal communication skills to translate complex or technical information for different audiences, including internal stakeholders and clients
Ability to communicate professionally with all levels of Management
Ability to work autonomously while maintaining alignment with priorities and ways of working
Collaborative team player with a proactive and solutions-focused approach
Ability to operate effectively in a global environment, with a flexible approach to working with teams in other time zones.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
#TMAU
#LI-AK
#LI-Onsite
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
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