Product Owner - Rewards

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions, building and operating safer, smarter, and more sustainable roads to solve pressing transport challenges that are slowing cities down. 

About the role 
 

We’re seeking a Product Owner – Rewards to support the vision and strategy set by the Product & Experience Manager, leading the delivery of a best-in-class Rewards experience for Linkt Up members.

Join our innovative team in a hands-on product leadership role that encompasses roadmap development, product backlog management, and cross-functional collaboration. You'll be responsible for translating customer and business needs into clear priorities while working closely with squads to bring the Rewards program to life across digital channels and supporting core platforms.

As our Product Owner – Rewards, you’ll contribute to lasting and positive changes that shape the future of customer engagement and advocacy. It’s meaningful, challenging, and exciting work.

Day-to-day, you will: 

• Lead the delivery team, mentoring and providing guidance.

• Communicate the vision for the Rewards program and ensure strategic alignment.

• Drive agile delivery, leveraging SCRUM methodology to define and prioritise work for the team.

• Manage product backlogs, accept completed stories based on documented acceptance criteria, and oversee business readiness.

• Track and communicate benefits and business impacts of new features and service enhancements.

• Build strong relationships with senior stakeholders to align the roadmap with strategic objectives and KPIs.

• Gather requirements from key business stakeholders to deliver solutions that align with the Customer strategy.

• Work closely with business analysts, developers, and designers to produce accessible and user-friendly solutions.

• Support the delivery team in prioritising features, putting customer needs first while considering business requirements.

• Facilitate ideation, discovery, and agile ceremonies to ensure a continuous improvement cycle for the Rewards program.

• Stay across customer feedback and sentiment to refine platform experiences.

This role will suit someone with a curious mind and transferrable skills and experiences, including: 

• Experience in product ownership, particularly within a customer-focused digital environment.

• Ability to translate business and customer needs into feature roadmaps and prioritised backlogs.

• Strong agile delivery experience, including hands-on exposure to SCRUM frameworks.

• Familiarity with Jira and Confluence for documentation and backlog management.

• Excellent stakeholder engagement skills, with the ability to build trust and influence decision-making.

• A customer-first mindset, championing the voice of members to drive continuous enhancements.

• Proven ability to lead cross-functional teams and drive delivery in complex digital environments.

• Strong analytical, problem-solving, and lateral-thinking abilities.

If you meet some of these requirements, but not all, we encourage you to submit your application. 

With a career at Transurban, you’ll enjoy a range of benefits, including:  

• A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year  

• 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well

• Learning and development opportunities to support your career interests 

• Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more 

• Share offers and insurance benefits 

• Social activities, community give-back programs and paid volunteer days 

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.  
 

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns. 

We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. If you require any adjustments or support during the recruitment process, please contact us on [email protected].  

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