As a Product Manager at Okendo, you will define the direction of the customer engagement platform, collaborate across teams, own product activities, and ensure alignment with company strategy while focusing on customer needs and data-driven decisions.
About us
Okendo is a customer engagement platform trusted by 18,000+ of the world’s fastest-growing DTC brands, including industry leaders such as SKIMS, Crunchyroll, Magic Spoon, Frame, Nomad, Buck Mason, and Liquid Death.
We're product-centric, customer-obsessed, and on a mission to build the world's best e-commerce enablement software. If you like being at the bleeding edge of marketing tech and working with passionate people, Okendo is for you.
About the role
We move fast, make decisions with conviction, and build products that set the standard in e-commerce. As a product team, we value collaboration, clear communication, and a bias towards action, and we expect PMs to lead from the front: owning problems, driving alignment, and shipping things that matter.
As a Product Manager, you will shape the direction of our customer engagement platform, working closely with engineering, design, data, and commercial teams to identify the right problems and build the right solutions. You will own the full product lifecycle, from discovery through to market impact, and be accountable for the decisions that move our platform forward. We expect every PM to use tools from Anthropic, OpenAI, Perplexity and others as a core part of how they work: not as an experiment, but as a genuine restructuring of the role that frees up time for the judgment calls that matter.
As a Product Manager, you will shape the direction of our customer engagement platform, working closely with engineering, design, data, and commercial teams to identify the right problems and build the right solutions. You will own the full product lifecycle, from discovery through to market impact, and be accountable for the decisions that move our platform forward. We expect every PM to use tools from Anthropic, OpenAI, Perplexity and others as a core part of how they work: not as an experiment, but as a genuine restructuring of the role that frees up time for the judgment calls that matter.
How you'll make an impact
- Drive product outcomes across Okendo's suite (Reviews, Referrals, Quizzes, and Loyalty) used by some of the world's best DTC brands to build trust, grow sales, and maximise customer lifetime value.
- Own the product strategy for your area: identifying high-value opportunities, making a clear case for what to build and why, and translating that into a roadmap that engineering and design can execute against.
- Raise the bar for how the team works: bringing sharper customer insight, more rigorous thinking, and a faster path from idea to validated solution.
What you will do
- Build and own your product roadmap, grounded in a clear strategy that connects customer needs to business outcomes.
- Lead continuous discovery with your Pod, staying close to customers, surfacing insights early, and making informed decisions about what to build next.
- Own the full product lifecycle: from writing sharp specs and driving cross-functional execution to go-to-market planning and post-launch iteration.
- Use AI tools daily to draft and refine user stories, documentation, and internal comms; synthesise customer research, support data, and competitor signals into direction; and automate repetitive workflow so your time goes to judgment, not process.
- Define the metrics that matter, track them rigorously, and share what you learn across the team.
- Become the voice of the customer and the commercial authority on your product area.
- Lead without formal authority, setting the standard for how the team works and raising those around you.
About You
- Strong product instincts: you know how to frame a problem, evaluate a solution space, and make the call when the data is incomplete.
- A demonstrated habit of using tools from Anthropic, OpenAI, Perplexity and others as a core part of how you work. This isn't a role for someone who dabbles; it's for someone who has fundamentally restructured their workflow around AI.
- A track record of bringing opportunities to market that have driven measurable business growth.
- A commercial mindset that keeps the customer at the centre: you understand the link between product decisions and revenue, retention, and market position.
- Deeply data-driven: you define success upfront, instrument your features, and use what you learn to iterate with purpose.
- An effective communicator who can influence engineering, design, leadership, and commercial stakeholders and tailor the message to the audience.
- Experience with complex B2B SaaS products and the go-to-market motions that support them.
- A high standard for personal performance and a habit of raising those around you
1-Month Success
- Understand the intricacies of Okendo’s platform offering, the market landscape, the business domain and KPIs.
- Meet your team - the engineering pod members and the product team.
- Know who your key stakeholders are and start interacting with them.
- Get familiar with the current product roadmap and start leaning in.
6-Month Success
- You have delivered planned initiatives on the product roadmap.
- You have employed continuous discovery and developed a deep understanding of the customers' needs and pain points.
- You have consistently showcased the ability to measure, learn, and iterate on product features.
- You work well with your peer groups and stakeholder groups.
1-Year Success
- You actively contribute to the product strategy with innovative and impactful ideas and explain why the product should take a particular direction.
- You deeply care about product KPIs and actively build a product strategy around moving the needle.
- You understand the e-commerce landscape and can anticipate trends.
- You can grow to be a leader and craft the product function.
The Workplace:
- Full Remote
- Data-backed and validated compensation strategy
- 4 weeks of annual leave
- 11 paid public holidays
- Sick & carer’s leave
- Compassionate & bereavement leave
- 12 weeks of Paid Family Leave
- Feedback driven culture
- Exposure to the biggest and best eCommerce brands globally
- Work remotely in the AU or from our office in Surry Hills
What We Value:
One Team
We are one team committed to the same mission. We trust, respect, and value each other. We recognize the unique skills, experiences, and perspectives each of us has to offer. We continually look for ways to support and enable our teammates.
Champion the customer
Our customers are the heart of our business and the pursuit of their success is our north star, At every step, we prioritize their interests in our thinking and actions.
Strive for Excellence
We commit to excellence as our standard. We set and achieve ambitious goals. We maintain a bias for action, tackle the hard problems, and continually work to improve.
Extreme Ownership
We own the outcomes. We take the necessary action to get things done. We don’t blame others or find excuses. We proactively look for solutions and solve problems.
Integrity Always
We are always honest, trustworthy, and professional. We treat others fairly and with respect. We are transparent and forthright. We take our commitments seriously and deliver what we promise.
Always Day One
It’s always Day 1 at Okendo. If we’re not growing, we’re dying. We prioritize agility over bureaucracy. Velocity over perfection. Outcomes over process. We move fast, learn, iterate, and adapt.
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