Job Summary:
JOB DESCRIPTION: PRODUCT MANAGER (MOSHTIX)
Location: Australia, New Zealand (Perth and Auckland preferred)
Division: Moshtix
Contract Terms: Permanent Full Time
ABOUT MOSHTIX
Hi, we’re Moshtix, Australia’s most trusted GA ticketing provider, and part of the Ticketmaster family. We specialise in live music and a broad range of entertainment events, working with some of the country’s most iconic entertainment events, exhibitions, festivals and venues. We help people discover and share the live entertainment they love through our mission to “Make Live Easy”.
THE JOB
The Product Manager is responsible for leading the discovery, planning, execution, and launch of product roadmap initiatives across the full product lifecycle, including conducting research to gather and prioritize customer and product requirements, defining and communicating the product vision with the management team, and collaborating with Development to align workloads with current priorities. Working closely with peers across the organization, the Product Manager ensures that products support the company’s overall strategy and goals while driving revenue growth and customer satisfaction.
As a member of the Product Team, the role involves partnering with all areas of the business to implement new products and enhance existing ones, providing product training where required, and engaging directly with clients and consumers to gather feedback and foster strong global collaboration.
THE PRODUCT TEAM
The Product team define market requirements for products before they are deployed to local market for Marketplace and Enterprise and any other products as required. This includes working closely with the management team to execute the projects on our product roadmap, market research for competitors with the marketing team, working with designers to determine workflows and especially working closely with the development teams to deliver products.
The Product team work collaboratively with global stakeholders to ensure technology products for ticketing (inventory platforms & client tools) as well as Ecommerce (fan facing) channels are maintained and/or developed for our ever-changing market needs.
WHAT YOU’LL BE DOING
We collaborate as cross-functional experts with a responsibility to:
- Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, communicating roadmap updates, requirements development, and product launch
- Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
- Conduct baseline UAT to ensure the product or feature meets the defined requirements, is compatible in a range of environments (Apps, mobile devices, browser types etc) is not subject to issues, and identify potential improvements.
- Facilitate ceremonies with the project and development teams such as check-ins, retros, solution workshops, Discovery kick-offs and showcase/UAT sessions with internal stakeholders.
- Working with designers to create well tested and optimized workflows
- Interviewing external clients and end users to validate project assumptions
- Writing detailed project planning documents with User Stories and Acceptance Criteria
- Provide local market with product documentation resources and tools
- Facilitate Product Training, support internal teams on new products
- Develop plans for deployment/rollout of new products or features
- Measure the effectiveness of a product i.e., are they working as expected, does it still meet the fan/client needs
- Collaborate with local and international stakeholders from product, engineering and design to ensure delivery of projects and initiatives meet market expectations.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
- Excellent documentation and verbal communication skills with experience in stakeholder management.
- Skilled and experienced in Atlassian products: Jira (Ticketing) and Confluence (Documentation)
- Understanding technical limitations when scoping a project
- Can produce reports on project productivity
- Have a strong understanding of UX high level principles
- Experience defining and launching excellent products
- Strong organisational, project/program management and time management skills
- High attention to detail with an analytical approach to objectives
- Ability to set priorities and handle tasks simultaneously
- Ability to adapt to a changing role, respond with flexibility and resilience when faced with multiple demands, shifting priorities and rapid change
- Ability to maximise the use of available resources and plan for future needs
- Ability to design and deliver effective product presentations
- Proven ability to influence cross-functional teams without formal authority. Ability to manage multiple product projects simultaneously
YOU (BEHAVIOURAL SKILLS)
- Well-developed analytical and problem-solving skills
- Good judgment and decision-making skills
- Excellent written and verbal communication skills to deliver information and resources to varying levels of experience with products. This includes both internal stakeholders and Clients.
- Ability to communicate professionally with all levels of Management
- Ability to work autonomously with little supervision.
- True team player with 'can do' attitude.
- Flexible approach to hours to effectively work with teams in other time zones (UK, USA, Eastern Australia).
OUR CULTURE
We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
ABOUT MOSHTIX
Moshtix is an industry leading General Admission ticketing provider, specialising in live music and entertainment events.
Launched in 2003, our longevity is based around our industry-leading technology that caters for self-service, full service and white label offerings, backed by a team of highly experienced industry professionals. We work with some of the country's most iconic festivals and live music venues, as well as providing ticketing and marketing services to the dance music, comedy, cinema, arts & culture and entertainment sectors nationally.
The Moshtix platform provides a seamless connection between our clients, ticket buyers and the artist, at a fair price to help people discover, share and experience the live entertainment they love.
In 2019, Moshtix became a Ticketmaster company, part of Live Nation Entertainment (NYSE: LYV) - the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
ABOUT TICKETMASTER
Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centres and theatres, Ticketmaster now processes over 500 million tickets. As part of Live Nation Entertainment, the largest live entertainment company in the world, Ticketmaster is traded on the New York Stock Exchange as NYSE: LYV.
Ticketmaster operates in over 30 countries across North America, South America, Europe and Asia Pacific. Overall, the company employs over 6,500 individuals. Ticketmaster was established in Phoenix, Arizona in 1976.
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