Product Manager, Home Buying
Permanent, full time opportunity
You will play a key role in the delivery of strategic initiatives on our High LVR Offers for Home Buying.
You’ll have an in-depth understanding of who our customers are, their needs and their expectations.
Together, we will build the future bank for all Australians.
See yourself in our team
The Home Buying team is responsible for end-to-end management of CommBank’s Home Loan business including distribution through proprietary and third-party channels, acquisition, retention, customer experience, risk, product and continuous improvement.
Within Home Buying, the High LVR Offers team has responsibility for Home Buying’s Lenders Mortgage Insurance and Low Deposit Premium products as well as the transformation and strategy of these products.
We are passionate, dynamic and customer obsessed! We welcome diverse viewpoints in creating customer value and work collaboratively to deliver on our initiatives.
Do work that matters
You will report to the Chapter Lead, Speciality Product and Simplification. As a Product Manager, you will play a key role in delivering on our Home Buying High LVR Offers Strategy. Our team is dedicated to delivering customer obsessed solutions enabling low deposit customers to achieve their home ownership goals. We are responsible for the management and transformation of the Lenders’ Mortgage Insurance and Low Deposit Premium products.
You will be a key contributor to managing our High LVR product portfolio in line with our policy, compliance, risk, pricing, and procedure requirements, but most importantly with a customer obsession that enables us to simplify our offering in a respectful way.
Key Responsibilities
Work with impacted teams to ensure effective embedding of product changes
Content development and management for products within your problem space
Participate in the quarterly business planning cycles, working with your squad to prioritise the backlog and accurately manage delivery expectations
Support business verification testing activities
Assess and document the current state of business functions and processes to identify and recommend improvements, including application of User and customer journeys
Lead requirements elicitation, including workshops to capture requirements. Constructively challenge stated requirements
Articulate requirements and communicate business and customer value to the project delivery / scrum team. Help establish success criteria.
Contribute to the conversion of business and customer needs into functional designs
Define problems and opportunities. Perform data analysis that can be used to support or challenge business initiatives
Support the project delivery / scrum team to break down work and translate requirements into functional specifications using appropriate method (e.g. backlog creation, user stories, as-built functional documentation etc.).
Contribute to assessment of dependencies and associated risk and compliance implications of requirements and solutions
Manage operational risk incidents and issues relating to the product, uplifting and implementing controls where required
We’re interested in hearing from people who have:
Previous experience in product management and business analysis is highly regarded, especially within financial services
Experience in delivering multiple initiatives, projects or change management
Demonstrated commercial acumen and ability to apply sound judgment
Ability to navigate ambiguous situations and solve complex problems
Strong written and verbal communication skills
Proven stakeholder engagement skills
Knowledge of operations and compliance risk management or frameworks
Strong planning and time management skills with the ability to deal with competing priorities
Demonstrated experience working in an Agile environment preferred
Risk Mindset: All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks
Demonstrated commercial acumen and ability to apply sound judgment
We operate in a hybrid working environment, meaning a blend between being in the office and working remote.
If you’re a driven, collaborative and enthusiastic who wants to have a real impact on the digital experience of our customers – we would love to hear from you!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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