Product Manager, Data Products & Insights (Customer Success)

24WD84046

Position Overview

This Product Manager role reports to the Sr. Director of Data Product Management within the Enterprise Systems & Experience (ESE) organization, Autodesk's Information Technology (IT) division.

Are you seeking a dynamic team where you can directly contribute to transforming how critical business functions derive insights, access data, and drive impactful outcomes? Are you excited about joining a company that envisions designing and creating a better world?

We deliver data products, insights, and capabilities supporting key Autodesk functions, including Marketing, Finance, Customer Success, Sales, and People Experience. Our focus lies in ideating, planning, building, and running the technological foundation of Autodesk. We emphasize cloud and integration technologies, advanced methods, and architectures.

Autodesk is looking for a Product Manager with experience in enterprise Customer Success (CS) data, insights, analytics, and data platforms. This role is part of the newly established Data Products & Insights Product Management Domain within ESE. The successful candidate will work closely with the Enterprise Data Hub (EDH) lead to manage, develop, and enhance our Customer Success data products and insights.

Responsibilities

• Collaborate with PM leadership to define the vision and strategy for the Customer Success Data, Insights, & Analytics Product Group within the Data Products & Insights Domain to advance company objectives
• Identify core customer challenges and align teams to develop scalable, reusable enterprise solutions
• Partner with the EDH lead to create a scalable reporting and analytics strategy that can be leveraged by other GTM product groups, such as Marketing and Sales
• Drive the delivery of roadmap commitments, ensuring the product lands impactful business outcomes
• Work closely with cross-functional stakeholders, including Customer Success leaders, Engineering, and UX, to inform strategy and align vision
• Develop rolling 12-month roadmaps for the CS Data and Analytics product group, prioritizing high-impact solutions
• Author detailed PRDs (Product Requirements Documents) and define success metrics
• Establish OKRs (Objectives and Key Results), including methodology, baselines, and targets, to measure and achieve business impact
• Anticipate and mitigate risks, fostering alignment among partners and guiding the team through challenges toward the defined vision
• Ensure strong stakeholder relationships through regular interlocks, 1:1s, and best practices in partnership management

Minimum Qualifications

• 5+ years of experience driving product strategy, vision, and execution for enterprise CS data, insights, and analytics in collaboration with architects, engineering, and multiple stakeholders
• 5+ years of experience managing roadmaps for enterprise data, insights, and analytics products (Customer Success domain preferred)
• Exceptional communication skills, with the ability to convey complex ideas simply and persuasively to diverse audiences (internal, external, business, and technical)
• Strong skills in planning, facilitation, dependency management, and risk analysis

Preferred Qualifications

• Master’s degree in Computer Science, IT, Engineering, Mathematics, or a related field
• Experience working with geographically distributed teams
• Technical fluency in cloud data technologies, architectural concepts, and schedule tradeoffs, partnering effectively with technical team members
• Proven ability to navigate ambiguous requirements and drive execution
• Quick decision-making skills and a willingness to take calculated risks

The Ideal Candidate

• Advisor Role: Requires a deep understanding of the theories and concepts within the discipline and the ability to apply best practices effectively
• Problem Solving: Solves complex and diverse problems by applying best practices and creativity in practical situations
• Relationship Building: Builds effective relationships with senior practitioners, peers, and external stakeholders, potentially acting as a mentor to less experienced colleagues
• Independence: Works independently, with guidance provided at critical points, and may lead projects or improve ongoing processes
• Creativity: Applies judgment and interpretation to select the right course of action, connecting assignments to the bigger picture

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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