Product Manager - Customer 360

• Play a key role in uplifting our customer data architecture and design of the customer data lifecycle

• Build close partnerships with our key internal stakeholder groups​

• Permanent role based in Melbourne

We're REA 
  
With bold and ambitious goals, REA Group  is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home. 
 
Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.  

Where the team fits in 

The Customer 360 tribe is a platform team that supports our customers across all core markets as they do business with REA. The team are responsible for providing critical capabilities which support multiple product and customer-facing teams across our core markets.

What the role is all about 

We are seeking a highly motivated and experienced Product Manager to play a key role in the customer data transformation program, Customer First, focused on delivering frictionless, personalised experiences and world class assets that redefine engagement.

• Develop and manage scope, discovery, and the product roadmap, including horizons, milestones, and outcomes

• Build close partnerships with our key internal stakeholder groups, understand their businesses, their customer’s needs, their environmental constraints, their tactical and strategic objectives

• Work closely with architecture and engineering to ensure seamless integration across all systems and touch points

• Work closely with product managers, developers, data analysts, and other stakeholders to ensure alignment and successful execution of the data transformation program

• Champion best practices for data accuracy, consistency, and security

• Promote a culture of data stewardship and accountability across the organisation

• Provide regular updates to stakeholders and leadership, including OKR tracking, and customer insights

• Stay abreast of industry trends, emerging technologies, and best practices in data management and real estate

• Continuously seek opportunities for innovation and process improvement to enhance the overall customer experience

• Contribute to the Customer 360 tribe strategy by participating in the tribe leadership team

Who we’re looking for 

• Someone with a few runs on the board - 2+ years of Product Management / Product Development or equivalent experience

• Excellent presentation, communication skills and ability to simplify complex problem spaces and anchor back to value to customer and REA

• Strong understanding of data architecture principles, data integration techniques, and data governance frameworks

• Analytical mindset with a keen eye for detail and a passion for using data to drive business decisions

• An understanding of data management tools, databases, and software pipelines

• Comfortable managing large, complex programs of work

• Should bring a growth mindset, exhibit resilience and appreciate how change can be enacted in a large organisation

• Work productively in a fast paced and agile environment, delivering value iteratively - #gsd

The REA experience 

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.  

Some of our Perks & Benefits include:  

• A hybrid and flexible approach to working 

• Flexible leave options including, birthday leave and purchase additional leave 

• Flexible parental leave offering for primary and secondary carers 

• Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity 

• Hackdays so you can bring your big ideas to life   

Our commitment to Diversity, Equity, and Inclusion   

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch. 

Join our Talent Neighbourhood 

Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood!  

#LI-HYBRID