A bit about us
At Judo, we’re redefining business banking for the modern era. Built on teamwork, trusted relationships and a challenger spirit, we exist to better serve Australian SMEs. What began in 2016 as a bold idea has grown into one of the fastest‑growing new banks globally, with more than 30 locations nationwide.
We put our people and customers at the heart of everything we do. Our agility means we can say ‘yes’ when others say ‘no’, delivering personalised banking that helps businesses access the funding they need, when they need it. Relationships matter here – with our customers and with each other.
Our culture – a multi‑award‑winning place to work
We firmly believe that culture eats strategy for breakfast, lunch, and dinner and that the most important investment we can make is in our people. Our values of Trust, Teamwork, Accountability and Performance guide how we work every day
Judo was built from the ground up with a clear purpose: to be the most trusted SME business bank in Australia. Our customers and relationships are at the heart of how we work, not bureaucracy. We think differently, invite new ideas, and create an environment where people feel they belong and are empowered.
We’re proud to be externally recognised too – including being named on the AFR BOSS Best Places to Work list for four consecutive years. We are certified as a Great Place To Work® Australia organisation, being recognised as one of Australia’s Best Workplaces™ 2025, celebrating our dedication to fostering an inclusive, empowering environment.
Our vision is to build a world-class SME business bank and it’s our people that can make it happen.
Job DescriptionNow, about this opportunity…
In this role, you'll support the day to day management of Judo's Deposits and Lending product portfolios, helping ensure our products remain customer focused, compliant and operationally effective. Working closely with Product Managers and stakeholders across the business, you'll contribute to initiatives that enhance customer outcomes, support regulatory obligations and drive continuous improvement across our product offering.
If that excites you, this just might be your dream job:
- Support the management and continuous improvement of Judo's Deposits and Lending product portfolios, ensuring products remain customer focused and operationally effective
- Coordinate product initiatives, remediation programs and regulatory activities and reporting obligations, helping deliver compliant and efficient customer outcomes
- Gather and document business requirements, and support the testing, validation and implementation of product enhancements and changes
- Assist with customer complaint investigations, root cause analysis and issue resolution to improve customer experience and product performance
- Provide support and guidance to customers, bankers and stakeholders on product features, processes and operational matters
- Maintain product documentation, reporting and governance requirements while contributing to projects, communications, and continuous improvement initiatives
- Assist with product marketing activities, including content reviews, approval coordination and website content updates.
You'll likely bring:
- 2+ years’ experience in banking, financial services, operations, product support, business analysis or a related field
- Strong organisational skills with the ability to manage multiple priorities and deliver high quality outcomes in a fast paced environment
- Excellent written and verbal communication skills, with the ability to engage effectively with customers and stakeholders
- Strong analytical and problem-solving capabilities, with an ability to investigate issues and identify opportunities for improvement
- Confidence working with data, reporting tools and Microsoft Office applications
- Australian working rights
If you don't meet every requirement, we still encourage you to apply. Your experience, mindset and potential matter to us.
Additional InformationWhy you’ll love working at Judo:
- Two Weeks of Additional Leave Every Year
- Paid Volunteer Leave
- Our signature Judo induction experience
- Big Life Event Leave
- Holistic Health & Wellbeing Offerings designed to support your best life, including access to GPs, nutritionists, coaches and psychologists via our partner, CU Health
- Working from Home Setup Allowance
- Flare Benefits & Discounts - access to a wide range of everyday savings and perks
- Freedom to work flexibly with flexible work options including hybrid working
- Equal access to Company Paid Parental Leave – up to 20 weeks
- Education Assistance
Judo is proud to be an inclusive workplace where everyone is valued and can feel that they belong. We welcome applications from people of all backgrounds, experiences and identities.
Please no agencies! We maintain a preferred panel, and kindly request no unsolicited contact. We do not hold any responsibility for dispute over candidate ownership if you have not been engaged directly.
To learn more about how Judo manages your personal information during the recruitment process, please refer to our Privacy Statement. By providing your information, you consent to its collection, use, disclosure, and management as outlined therein.
Please no agencies! We maintain a preferred panel, and kindly request no unsolicited contact. We do not hold any responsibility for dispute over candidate ownership if you have not been engaged directly.
