Product Admin Team Leader

Work Schedule

Environmental Conditions

Job Description

At Thermo Fisher Scientific, each one of our 120,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer!

Job Title: Product Admin Team Leader

Direct Reports: 2-4

Position Summary:

The Product Admin Team Leader is part of a team which supports the Projects & BAU Masterdata Portfolio Management (Portfolio Leadership, Product Management) in the delivery of effective, timely and accurate product support to customers/market as well as the effective management & maintenance of product masterdata across the portfolio, including leading critical continuous improvement initiatives across the wider Masterdata workstreams.

Key Responsibilities:

Projects & Continuous Improvement

• Develop and implement data governance policies, including defining data ownership, setting up standard operating procedures for data entry and maintenance, and establishing data standards across the enterprise. Manage key sub-streams including master data for Product, Vendor, and Customer.
• Maintain product master data, including new item setups, descriptions, database audits, price updates (buy to list updates including year-end process, with approvals from Product Managers), alternatives, and pack sizes.
• Implement and uphold data governance standards locally based on the Regional/Global Governance strategy.
• Maintain and ensure data consistency across multiple ERPs.
• Lead & Implement the product discontinuation process including effective & clear communication internally.
• Lead Product Master data initiatives to drive harmonization, commercial success and continuous improvement.

Master data Management

• Ensure consistency, accuracy, and accountability for critical data.
• Manage key sub-streams including master data for Product, Vendor, and Customer.
• Maintain product master data, including new item setups, descriptions, database audits, price updates (buy to list updates including year-end process, with approvals from Product Managers), alternatives, and pack sizes.
• Implement data governance at the local level as defined by Regional/Global Governance strategy.
• Maintain and ensure data consistency across multiple ERPs.
• Implement the product discontinuation process including effective & clear communication internally.

Product Administration

• Manage product extensions in systems, product price changes, product discontinuations, and online SKU extensions.
• Support Product Managers with product queries, including liaising with supplier partners and divisions.
• Provide support for complex quotations and tenders with product coding and alternatives.
• Liaise with sales support to provide timely feedback to external and internal team members.
• Handle Certificates of Analysis (COAs) and quality-related product data and information.
• Manage customer notifications and address product issues.

Digital Product Support & Strategy Implementation

• Maintain the product database and act as the gatekeeper for data integrity across multiple platforms for the end-to-end Product Lifecycle Management process, including ongoing database audits, ensuring professional presentation and easy access to product information.
• Act as a subject matter expert for the Product Lifecycle Management process across all platforms, including the development and ongoing maintenance of SOP documents, and training and onboarding new staff as required.
• Own and maintain the Digital Master SKU list (MSL) and set up and maintain the product item cross-reference table to support digital SKUs across all platforms.
• Own the failed validation order process for items on the cross-reference table to ensure customer order issues are resolved within agreed critical metrics.
• Hold ANZ Approver status for Open Text Media Manager (OTMM), ensuring timely approval of digital images and PDFs to be published to thermofisher.com.
• Coordinate the Annual Supplier List Price Movement, including managing and maintaining the supplier list price register and price changes (pre and post launch) to maintain profit integrity across all platforms.
• Set up and maintain PROMO pricing (including clearance center) on Product Manager requests across all platforms.
• Support Product Managers in their communication with both internal and external customers regarding digital product queries, ensuring accurate and efficient information dissemination.

People Management

• Inspire and guide team members, fostering a collaborative and hard-working environment.
• Set clear performance expectations, provide regular feedback, and ensure accountability to achieve team goals.
• Champion a positive and inclusive culture, promoting engagement and motivation within the team.
• Prioritize the training and development of team members, identifying growth opportunities and facilitating continuous learning to enhance skills and career progression.

Frequent Contacts:

Internal

• Portfolio & Marketing Team
• Customer Service Team
• Supply Chain Planning Team
• Product and Business Managers
• Account Managers
• IT Team
• Regional Masterdata team

Minimum Requirements/Qualifications:

• Intermediate to advanced level competence in computer skills; specifically, the Microsoft Office suite applications – Excel, Word and Outlook.
• Tertiary qualification in business/science (preferred)
• Previous experience in a customer service or sales & marketing or administrative support role

Skills & Attributes:

• Excellent communication skills, both written and verbal, with the ability to converse with team members of varying technical knowledge.
• Results oriented and driven to succeed
• Ability to manage customer relationships across a range of cultural business environments.
• Strong time management and organisational skills, with a methodical approach to processes.
• Ability to successfully prioritise a high volume of work effectively whilst meeting customer expectations.
• Attention to detail with a high degree of accuracy in tasks performed
• A “customer-first” attitude.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.