Bring Your Expertise to WEX – Manager, Process Improvement and Operational Excellence
At WEX, we believe that true operational excellence is what powers an exceptional customer experience. We’re on the lookout for a Process Improvement and Operational Excellence Manager — someone who’s passionate about making things better, faster, and smarter every day.
In this role, you’ll use your expertise to optimize processes, embed best-practice methodologies (like Lean, Six Sigma, Agile), and help us raise the bar for efficiency, customer satisfaction, and innovation. You'll work closely with teams across the business to identify opportunities, solve complex challenges, and help us deliver on our promises to our customers.
What you’ll be doing:
Designing and implementing smarter, more efficient processes that improve how we work.
Applying proven improvement methodologies to drive operational excellence.
Analyzing current operations to find bottlenecks and opportunities for optimization.
Leading process improvement initiatives and tracking project progress against goals.
Setting up performance measures (KPIs) and reporting on improvement outcomes.
Supporting change management initiatives, ensuring smooth adoption of new ways of working.
Delivering training sessions that build internal capability in continuous improvement.
Benchmarking against best-in-class standards and bringing fresh ideas to the table.
Promoting a culture where everyone looks for ways to make things better.
What you’ll bring:
Expertise in operational excellence methodologies (Lean, Six Sigma, Agile).
A proven track record of delivering impactful process improvements.
Strong project management and organizational skills.
Great communication skills — you're comfortable working with stakeholders across the business.
Analytical, data-driven mindset and problem-solving strength.
Ability to manage change and influence without direct authority.
A passion for building a culture of continuous improvement.
Customer-centric thinking at the core of everything you do.
Why join WEX?
At WEX, we’re shaping the future of customer operations — and we want you to be part of the journey. You'll have the opportunity to make a real difference, work alongside passionate, collaborative teams, and grow your expertise in a business that's committed to innovation and excellence.
Ready to bring your ideas to life?
Apply now and help us transform the way we work at WEX.
