Principal Solutions Engineer

You will do:

• Work with customers of all sizes—particularly enterprise and regulated organizations—to identify pain points and use cases that RecordPoint can address.
• Lead solution discovery and design, translating regulatory, operational, and technical requirements into clear customer outcomes.
• Present to customers and executives, both in person and remotely, demonstrating RecordPoint’s platform and value proposition.
• Design, build, and lead structured POCs with defined success criteria, timelines, and integration expectations, leveraging engineering support where required.
• Prepare and support commercial proposals, RFPs, RFIs, and other complex enterprise bid responses.
• Partner closely with Sales to qualify opportunities, progress deals through the pipeline, convert customers, and expand existing accounts.
• Identify novel use cases and contribute learnings to product, engineering, and marketing teams to improve market fit.
• Engage with customers post-sale to accelerate deployment and contribute to successful adoption outcomes.
• Promote RecordPoint and its developer platform at industry events, conferences, and user forums.
• Continuously develop and maintain technical sales assets, internal documentation, and enablement materials.
• Assist with technical lead qualification where deep domain or architectural expertise is required.

You'll be responsible for:

• Conversion – conducting technical discovery and validation that moves opportunities from Sales Qualified to Closed Won.
• Experience – driving customer confidence, satisfaction, and buy-in through your technical leadership.
• Enablement – supporting Sales, Product, and Engineering teams to ensure a cohesive and effective customer journey.
• Presentation – developing and delivering high-impact technical demonstrations that clearly articulate value.
• Value Analysis – qualifying and continuously assessing customer needs, fit, and roadmap alignment.
• Learning & Leadership – contributing thought leadership to RecordPoint’s pre-sales function and raising the overall SE bar.
• Preferred experience in Enterprise Content Management, Records Management, or data lifecycle governance, including retention, legal hold, defensible disposal, auditability, and privacy obligations.

You will bring:

• Previous experience in a Solutions Engineering or Sales Engineering role within a fast-growing SaaS company serving government, finance, or other highly regulated industries.
• A balance of strong technical capability and excellent interpersonal and communication skills.
• A commercial mindset with a passion for solving complex customer problems through technology.
• Strong executive-level presentation and demonstration skills.
• Ability to manage a high volume of complex activities with competing priorities.
• Excellent analytical and problem-solving abilities.
• Strong experience with enterprise architectures and integration patterns, including identity/SSO, APIs, databases, security controls, audit logging, and data residency considerations.
• Comfort operating across technical and non-technical stakeholders in complex enterprise environments

Your background might include:

• Experience in Enterprise Content Management or Content Services.
• Leading enterprise SaaS technical sales, implementations, and/or equivalent Professional Services engagements.
• Exposure to enterprise pricing, revenue management, and quote/bid processes.
• Deep knowledge of Records Management, Privacy, and Data Compliance principles.
• Experience working with enterprise customers in highly regulated industries (e.g., Government, Finance, Energy).
• Bachelor’s or Master’s degree in Computer Science or a related field.