You are passionate about transforming customer experiences through AI
We are world leaders in AI ambition and are shape the future of banking
Together, we will build the Future of Relationship Management
Do work that matters
As part of Business Banking Technology, you’ll be at the forefront of innovation, working with emerging technologies to support CommBank’s strategy through world-class engineering capability.
See yourself in the team
As part of the Customer Relationship Workbench Crew our mission to deliver the next generation of AI-powered CRM experiences and orchestrate banker journeys that empower our people to focus on what matters most: meaningful, value-enhancing customer interactions.
In this role
As an established Principal Software Engineer, you will be working alongside CommBank’s global engineering community to use AI assisted tools and capabilities to build business banking functionality.
With your Product Engineer mindset, you are building features that are data-driven and customer-centric, fostering that culture within the Group. Here, you will be working with CommBank’s top engineers and AI experts to drive training, culture and experimentation so that all our engineers are making the best use of the emerging AI technologies that make them happier and more productive.
Key responsibilities also include but not limited to:
Regularly tackle the largest and most complex problems in the team, from technical design to production
Translate requirements into solid engineering deliverables, delegating work to squad members
Rapidly experiment with emerging AI assisted engineering tools, and partner effectively with engineering squads across the Group to support real-world testing and analysis
Deliver solutions that are used by other teams and products
Routinely tackle complex architecture challenges and define architectural standards
Contributing to architectural discussions and propose improvements, role modelling standards and best practices
Actively participating in code reviews, maintain high quality code bases and assist in documentation for knowledge sharing
Work on cross-functional projects, ensuring alignment and addressing inter-dependencies
Coaching and mentoring Engineers in the team
We are interested in hearing from people who have:
A proven track record of leading and delivering large-scale, complex engineering initiatives
Expertise in AI/ML and Gen AI applications and how they can enhance software engineering processes to improve productivity
Experience building RAGs using LlamaIndex, LangChain, or similar frameworks
Experience building Agentic AI systems using AutoGen, SemanticKernel, Pydantic, or similar frameworks is preferred
Proficiency in one or more programming languages (e.g., Python, TypeScript or C#) and experience developing microservices architecture on cloud platforms (AWS & Azure)
A keen interest in researching new AI tooling and you are a daily user of AI coding assistants such as Cursor, Continue, GitHub CoPilot, Aider, Cline, etc
Knowledge of or experience in Anthropic Claude, Llama, LiteLLM, Cursor, windsurf / Codeium, VO Vercel, Continue, Aider, Cline, Langchain, Langgraph, Hugging Face will be highly desirable
Experience in developing applications using .NET framework, JavaScript frameworks (Next JS), APIs and databases such as Aurora is highly advantageous
Exceptional strategic thinking and ability to define long-term technical direction for teams and organisations
Strong mentoring and leadership skills, with a passion for upskilling engineers and fostering a culture of innovation
Demonstrated ability to evaluate emerging AI tools and integrate them into engineering workflows
Proficiency in agile development methodologies and iterative experimentation from ideation to prototype to pilot to product
Working with us:
Whether you’re passionate about customer service, driven by data, or called by creativity, a career here is for you. At CommBank, we advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation. Read more about our commitment to inclusion and diversity on our careers website.
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. We are working hard to recruit people who represent the diversity of our customers and our society. If you're excited about this opportunity but you don't meet every single requirement, or your experience doesn't align perfectly, we still want to encourage you to send in your application. You may just be the perfect candidate for this opportunity or another within CommBank.
At CommBank we will inspire you with work that makes a difference, surround you with talented people that respect and value each other, and empower you to grow professionally and personally. Most of all, making a positive impact for
customers, communities and each other is part of our every day.
We’re determined to make a real difference for Australia’s first peoples. We encourage all interested applicants to apply. If you’re already part of the Commonwealth Bank Group (including BankWest), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
APPLY NOW to do your best work and live your best life with us
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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