Premium Account Manager

We’re hipages - Australia’s #1 digital platform connecting homeowners with trusted tradies. As an ASX-listed tech company, we're on a mission to transform the trade industry and improve lives.

With teams across Australia, New Zealand, the Philippines and Vietnam, we work as one team with a shared purpose.

We’re proud to be a certified Great Place to Work and WORK180’s #1 Employer for Women. At hipages, you’ll find real impact, career growth and a workplace where everyone belongs.

Why join our Sales team:

• 💸$90K + super + $42K uncapped commission
• 🍾Amazing incentives, benefits and perks
• 🌴hi-Achiever Club recognises and rewards high performance with awesome incentives and prizes
• 🥇Work for a market leader in the industry as part of a high-performing team 
• 🎂Birthday, anniversary and volunteer leave

About the Role:

Join our motivated Account Management team in a fast-paced environment where our Premium Account Managers are the dedicated point of contact for our highest-value small and medium tradie business owners.

This is a high-volume phone and face to face-based role, where you will manage a portfolio of 350+ accounts. Your goal is to help tradies maximise their return on investment (ROI) through our platform, ensuring they get the most value from their subscriptions.This role will suit someone who enjoys working in a structured role, with a strong focus on meeting daily targets. There is also lots of opportunity to have fun, finesse your sales skills and to exceed your targets, here’s what your day-to-day looks like:

Hitting Daily Targets (Activity and Revenue):

• 📞Exceed 2.5 hours of talk time daily through inbound/outbound calls.
• 🤝Attend at least 8 face to face business development client meetings per month.
• 🎯Hit revenue targets by upselling, renewing subscriptions, and handling debt collection.

Managing Accounts:

• Manage a portfolio of 350+ tradie customers, typically small and medium business owners.
• Renew tradies’ subscription contracts before they expire.
• Identify opportunities to upgrade subscription packages to suit their business needs.
• Retain customers by addressing inquiries, solving problems, and providing tailored solutions.

Debt Collection:

• Negotiate payment plans that benefit both the customer and the business.
• Offering win-win solutions that align with the customer’s financial situation while ensuring payment is collected.

Building Relationships:

• Engage with tradie customers face to face and over the phone, learning about their businesses, understanding their pain points, and helping them succeed.
• Keep Salesforce updated with customer insights.

Compliance and Quality Assurance:

• Follow scripts and regulations, ensuring high-quality customer interactions.

About You:

• You’re someone who thrives in a fast-paced environment and enjoys meeting challenges head-on. Whether you're handling high call volumes or hitting ambitious targets, you bring resilience and determination to everything you do.
• You're experienced in face to face (in person or online) client presentations and interactions.
• You have a natural talent for turning challenges into opportunities—transforming a “NO” into a “YES” through your strong sales and negotiation skills.
• You excel at building relationships, over the phone, face to face and through written communication, using your ability to listen, understand, and respond effectively to customers’ needs.
• Adaptable and tech-savvy, you’re comfortable learning new systems and processes as you go, and you’re always eager to improve and grow in your role.
• You understand the importance of teamwork, collaboration, and support. You enjoy celebrating both individual and collective wins with a team that values your contributions.
• Previous experience with Salesforce is a plus, but not a must—what’s most important is your drive to learn and succeed.
• Whether you're balancing work with family commitments or pursuing your career growth, we offer flexibility and support to help you thrive in your role.

Take a look inside our home:

Offering an inspirational ‘home away from home’, our commitment to being a Great Place to Work means you will feel comfortable being your authentic self and get to do your best work everyday. Our medium company size means you get the best technology and tools to work with AND get to directly contribute to our product, service and/or customers. Our investment into continuous career development for everyone and a coach-style of leadership means a huge 85% of our team report they consider their direct leader ‘a great leader’!

Sounds good? Wait, there’s more! We also provide:

• A close-knit, diverse, respectful, collaborative teams that love to solve problems and jump on new opportunities;
• Agile, cross-functional teams who value teamwork - from Hackathon to team off-sites, to product roadshows, you get to experience it all;
• Competitive salary and benefits (including additional paid leave for birthdays, volunteering, service anniversaries and parental leave);
• Daily continental breakfast, fresh fruit and healthy snacks;
• Inspiring home-away-from-home office and location - based in the heart of South Yarra, only a few steps from South Yarra Station, with multiple indoor and outdoor collaboration and social areas;
• High-touch personalised investment in your continuous career development;
• Social connection focus: Friday socials, company events and regular and fun teaming activities.

We prioritise Diversity:

Innovation & Collaboration are two important core values at hipages which both cannot be achieved successfully without a diverse and inclusive team. We don't expect you to be an expert in all areas and we are more interested in learning about you as a person, a team member and/or a leader. We have been endorsed by Work180 for our commitment to advancing women’s careers and are proud of our diversity of cultures, age span and sexual orientation/identification. 

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other minority groups tend to only apply when they check every box. So if you don't tick every single box above, but you think you would be a great fit for the role and the hipages team, we encourage you to apply, we would LOVE to hear from you! 

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

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