Precinct Marketing & Customer Experience Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Shaping the future of real estate for a better world 

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. 

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. 

What this opportunity involves: 

We are seeking a dynamic Precinct Marketing & Customer Experience Manager to join our team at a premier mixed-use Melbourne CBD asset. This role combines strategic marketing expertise with exceptional customer experience delivery to curate and elevate the precinct's brand and community engagement.

As the custodian of place and experience, you will lead the execution of comprehensive marketing strategies and customer engagement initiatives that foster a vibrant community whilst maintaining premium grade standards across all touchpoints.

An overview of the role:  

Marketing & Communications

·       Develop and execute precinct-wide marketing and communications strategies across multiple channels including digital platforms, EDMs, websites, social media, and direct communications

·       Lead copywriting and content creation to ensure consistent brand voice and messaging

·       Manage marketing campaign delivery including events, competitions, and promotional activities

·       Oversee all creative and advertising deliverables in partnership with agency partners

·       Execute design work using InDesign, Photoshop, and other creative programs

·       Ensure brand guidelines are consistently applied across all marketing materials

Customer Experience & Engagement

·       Curate and implement customer engagement strategies designed to connect with multiple levels within tenant organisations

·       Lead the delivery of events and experiential activities throughout the year

·       Manage customer portal platforms and coordinate concierge services

·       Oversee provision of bespoke services and building amenities including wellness initiatives

·       Handle tenant enquiries end-to-end to facilitate premium customer experiences

·       Support customer retention strategies and relationship development

Digital & Data Management

·       Manage content across all digital platforms including websites, social media, community portals, lift screens, and directory boards

·       Oversee database acquisition and management systems

·       Conduct regular data analysis and performance reporting using Google Analytics and CRM systems

·       Develop monthly marketing reports with insights and recommendations

Stakeholder Management

·       Collaborate effectively with building management teams, portfolio teams, and external partners

·       Maintain relationships with suppliers and contractors

·       Prepare reports and attend regular client and stakeholder meetings

·       Ensure all deliverables align with client expectations and objectives

Sound like you?  This is what we’re looking for: 

·       3+ years' experience in customer experience, marketing, communications, or events management

·       Exceptional written and verbal communication skills with proven copywriting abilities

·       Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)

·       Experience with online and offline communication channels

·       Strong stakeholder management and relationship-building skills

·       Ability to manage high-volume output with competing deadlines

·       Keen eye for detail and commitment to premium standards

·       Self-motivated team player with a positive, can-do attitude

Benefits:

·       Great employee discounts off fitness, wellbeing & other renowned bands

·       18 weeks paid maternity leave

·       Private Health Insurance Discounts

·       Active Social Club

·       Employee assistant program

·       Novated Lease for EV cars

·       Paid time off for volunteer work

·       Career Opportunities with Australia's #1 Commercial Real Estate firm

·       Premium offices

What you can expect from us:  

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

Interested candidates, please apply following the link below quoting job reference number REQ469130

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.