Portfolio Engineer

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 6th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards. 

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience.

We have an exciting opportunity for an experienced Portfolio Engineer to join our growing team!

Role Description:

• Provide L3 Engineering Infrastructure support and service our customers from a proactive lens. 
• Be an escalation point for BAU engineers and provide guidance where needed.
• Act as a key technical advisor and primary point of contact for your customer group, participating in strategic meetings with Service Delivery Managers, Pre-Sales, Projects, Support teams, and customers. Drive the successful onboarding of new solutions into Managed Services.
• Perform technical hands-on small-scale Projects and billable work to drive an outcome.
• Participate in pre-sales activities to support solution design and client engagement.
• Undertake projects delivery work (non-time sensitive) for opportunities raised by either yourself or via other teams for your customer group
• Ensure delivery of the Managed Services infrastructure service promise across customer groups. Audit and uplift proactive infrastructure activities, and categorise work into BAU, billable, and value-add initiatives such as health checks, optimisation, security, and capacity management.
• Investigate root cause/trends analysis to proactively reduce noise and incidents before they happen.
• Adhere to Incident, Problem and Change Management processes as per blueAPACHE/customer standards (ITIL Framework).
• Escalation point for critical incidents and guide the support teams technically to resolve priority incidents

• Previous role with an IT&T System Integrator, Managed Service Provider, or similar organisation.
• Solid experience within Managed Services environment within an MSP preferred. 
• At least 5+ years in a Senior infrastructure support role.
• Current Microsoft Certified Azure, M365 (or equivalent) certification
• Must have at least 2 other vendor related industry certifications
• Strong knowledge and industry experience across a range of systems technologies including vendors such as Microsoft, VMWare, Citrix, Azure, AD and/or Cisco/Fortigate, Palo Alto and Aruba. 
• Industry experience working within the ITIL framework
• Strong documentation and process creation skills.

Strong understanding (Level 3) and demonstrated experience (highest escalation point) in the use of following technologies:

• Microsoft Azure (with a major focus on IAAS, PAAS & Security).
• Identity (Entra, Okta, CyberArk)
• M365 Modern Workplace (Exchange, Intune, AVD/W365)
• Scripting capabilities (PowerShell, Bash)
• On-prem technologies (SAN, Switching, Routing, Firewalls, Hypervisors etc).
• Wintel Management
• Hybrid and multi-cloud environments
• Microsoft Active Directory and core services (DNS, DHCP, Group Policy, DFS, NPS)

Practical understanding of the following technologies.

• AWS (with a major focus on IAAS, PAAS & Security).
• Google GCP.
• Network Fundamentals (Routing, Switching, Firewall).
• Disaster Recovery techniques.
• Security processes and procedures.
• Working knowledge of the ITIL IT Service Management Framework.

blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Regular social events and an awesome culture – work with a team of experts in their field
• Health Insurance discount with Medibank
• Discounts on 1000’s of products
• Employee Assistance Program from The Mind Room
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

*** Please note, all offers of employment at blueAPACHE are subject to National Police Checking Service.