EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel a strong sense of purpose knowing your work supports both employers and safer workplaces.
As a Policy Specialist, you will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations. You’ll break down complex information into clear, practical guidance, supporting employers to stay compliant and make informed decisions.
You will also play an important role in managing premium-related enquiries and outstanding balances, working with employers to resolve issues while maintaining strong relationships.
This is a permanent, full-time position based in the Melbourne office, with flexibility to work from home up to 3 days per week.
YOUR RESPONSIBILITIES
Proactively manage employer accounts, including outstanding premiums, to ensure timely resolution and reduce aged debt
Maintain and update employer WorkSafe insurance policy information, including new applications, workplace updates and remuneration changes
Support employers in understanding how premiums are calculated and what impacts their costs
Communicate clearly and professionally with employers to resolve queries and provide guidance
Apply relevant legislation and internal processes to ensure compliance across policies and premium collection
Work collaboratively with internal teams and ensure communication aligns with EML’s standards
ABOUT YOU
Experience in customer service, contact centre, or debt collection environments
Strong communication skills with the ability to explain complex information in a simple, clear way
Confident managing conversations around payments or sensitive topics
High attention to detail with strong organisational skills
Ability to prioritise and manage competing deadlines
Comfortable working with systems and learning new processes
Experience within workers compensation, insurance, or a regulated environment is highly regarded
Understanding of financial concepts or premium calculations is advantageous
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
A diverse and collaborative team culture like no other
Flexibility to work from home to support work/life balance
A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub program
Comprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Entitlement to annual company incentive scheme + salary reviews
Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
