About Synechron:
Synechron is a global technology consulting firm that helps leading organizations accelerate digital transformation through innovation, expertise and agility. With more than 16,500 professionals across around 60 offices in 20 countries, we combine deep industry knowledge with advanced capabilities in such areas as AI, cloud, cybersecurity, and data engineering.
Our regional teams, supported by strategic delivery centers, provide scalable, cost-efficient solutions tailored to local markets. Through our award-winning Synechron FinLabs accelerators and strategic partnerships with AWS, Microsoft, Databricks, Salesforce, and ServiceNow, we enable clients to innovate fast and lead with confidence. For more information on the company, please visit our website or LinkedIn community
We are seeking an experienced Platform / Application Support Engineer with 6+ years of overall experience and at least 2 years of hands-on production support. This hybrid role combines L3 application support with development responsibilities, requiring strong troubleshooting skills, the ability to perform code-level fixes, and deliver minor enhancements when needed.
Role Overview
You will be responsible for supporting and maintaining a large-scale digital platform running on AWS cloud infrastructure, consisting of:
- Mobile applications (iOS and Android)
- ReactJS-based web frontends
- 100+ backend microservices (Golang)
- API gateway integrations
- Identity and authentication systems
- Merchant integrations (React & PHP) across e-commerce platforms
- Cloud-native infrastructure on AWS
This role involves 24×7 L2/L3 production support, troubleshooting distributed systems, supporting platform integrations, and ensuring high availability and reliability of business-critical transaction flows.
Key Responsibilities
Production Support & Incident Management
- Provide 24×7 L2/L3 production support for mission-critical applications.
- Monitor system health, respond to alerts/incidents, and perform root cause analysis (RCA).
- Restore services quickly while minimizing impact to customer transactions.
End-to-End Application Flow Troubleshooting
- Diagnose failures across application, integration, and infrastructure layers.
- Troubleshoot customer and merchant transaction flows.
Mobile & Web Application Support
- Support ReactJS-based web applications and mobile apps
SYNECHRON’S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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