Performance Improvement Specialist

Job Description:

DXC Technology (NYSE: DXC) is a leading global technology services and innovation company, partnering with enterprises and public sector organisations to drive meaningful outcomes through technology and AI. With deep expertise across Managed Infrastructure Services, Application Modernisation and Industry-Specific Software Solutions, DXC helps customers modernise, secure and operate some of the world’s most complex technology environments. Learn more at dxc.com.
 

About the Role

We are seeking an experienced, outcomes-focused professional to join our team in a critical leadership role supporting medical and occupational rehabilitation outcomes.

Key responsibilities include:

• Occupational Rehabilitation Oversight:
  Manage and oversee Occupational Rehabilitation Providers (ORPs), working collaboratively to coordinate review meetings, analyse performance data and identify continuous improvement opportunities.

• Medical Advisor Management:
  Act as the DCM lead for Medical Advisor management, overseeing work queues, supporting timely task completion and serving as the primary WorkSafe liaison for all Medical Advisor-related matters.

• Medical & High-Risk Case Management:
  Support claims staff with complex medical matters, oversee out-of-policy requests, liaise with WorkSafe as required, and provide internal support for at-risk, suicide notification and vulnerable worker cases.

• Performance Improvement:
  Contribute to the identification, analysis and improvement of business processes to enhance operational performance and outcomes.
   

Core Skills

• Excellent written and verbal communication skills

• Strong stakeholder engagement skills with the ability to build collaborative relationships internally and externally, including with WorkSafe

• Highly developed organisational and self-management skills

• Strong analytical, problem-solving and lateral thinking capability

• Effective consultation, negotiation and influencing skills

• Continuous improvement mindset with flexibility and adaptability to change
   

Experience & Knowledge

• Agent experience (essential)

• Strong understanding of workers’ entitlements, medical policy and related frameworks

• Advanced knowledge of WorkSafe Occupational Rehabilitation services

• Understanding of Agent remuneration drivers

• Experience influencing outcomes at both individual (micro) and organisational (macro) levels

• Experience applying a biopsychosocial model of claims management

• Allied health qualification (preferred)
   

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC 
 

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. 
 

How to apply & our commitment to you in return

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. 
 

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. 
 

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. 
 

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities. 

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.