People Systems Technical Specialist - Support Services Global Support Centre

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ABOUT US

Born in Australia, loved around the world. 
At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives.
We’re playfully rebellious and always optimistic. Join our world and let's do good things together.
 

ABOUT THE ROLE

We're on the lookout for a People Systems Technical Specialist to join our IT team and play a key role in supporting and evolving our Oracle Fusion HCM platform. Acting as the technical expert for our people systems, you'll ensure our HCM environment remains reliable, secure and scalable while partnering closely with cross-functional teams to deliver seamless system integrations and technical solutions. Based on a strong understanding of both business and technical needs, you'll help drive improvements that enhance the experience for our teams globally.  

A key focus of this role will be to support, understand and work effectively across both Oracle Integration Cloud (OIC) and Microsoft-based integration platforms, helping ensure our people systems integrations remain reliable, well-supported and aligned to enterprise standards. You'll work alongside Integration, Technology and People teams to support integration health, assist with troubleshooting complex issues, identify opportunities to reduce technical debt and contribute to the ongoing success of our people systems ecosystem.

SKILLS & EXPERIENCE

• Demonstrated experience supporting and maintaining Oracle Fusion HCM or similar enterprise HR systems.
• Strong knowledge in system integrations, including Oracle Integration Cloud (OIC) and Microsoft Azure Integration Services.
• Experience providing Level 2/3 technical support, incident management and root cause analysis within a complex technology environment.
• Knowledge of release management, change management and ITIL-based support practices.
• Strong stakeholder management and communication skills, with the ability to translate technical concepts into practical business outcomes.
• A continuous improvement mindset and passion for identifying opportunities to simplify processes, improve system performance and deliver scalable solutions.

BENEFITS
 

• Competitive salary
• Flexible working options & people-first leave initiatives
• Access to our world-class Support Centre, with an in-house restaurant & state-of-the-art wellness centre featuring free gym & holistic health services
• Subsidised onsite childcare centre
• 50% off our Brands | Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, Factorie & Supre
• 24/7 Wellness support – mental health, relationships, family + more
• Local & Global career growth
• Discounts for you & your family – medical, travel, financial + more
• Performance & Peak incentives to reward + recognise our team
• Returnity - Paid program for new parents heading back to work
• Bring your dog to work
• Recognition, team connection moments & more!
 
 
Cotton On’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men’s, kids, body, accessories and stationery. 
 
We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.
 
We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.
 
If you have any individual needs in order to fully participate in the recruitment process, please contact us at [email protected] so we may support you in completing the job application process.