People & Culture Advisor

At Latitude, we make it possible – for our customers, our communities, and our people. We believe in creating opportunities that truly matter, helping you thrive both professionally and personally. That’s why we offer benefits that make a real difference in your life.

We make it possible…

• to spend more time with your loved ones – with an extra week of paid leave each year through our Take 5 initiative.
• to balance work and life – with a hybrid working model, giving you the flexibility to work from home while connecting in the office just two days a week or work remote for certain roles.
• to put your wellbeing first – with Sonder, a 24/7 support app for mental and physical wellness.
• to access great financial benefits – with discounts on Latitude products and services.

Our People & Culture team is energetic, outcomes focused and viewed by our stakeholders as the ultimate enabling function. We're looking for a 10-month parental leave backfill and would love a progressive generalist People & Culture Advisor to come join the ride.

The People and Culture Advisor is responsible for providing accurate and timely HR advice, coaching and support to managers and employees in the delivery of our People Priorities and organisational strategic objectives.

Working closely with the 2 x Heads of People and line managers across the Enterprise, this role has a HR generalist focus managing all aspects of HR including recruitment and selection, learning and development, coaching and mentoring, HR administration, employee relations, performance and talent management, remuneration, risk management and HR reporting.

You'll be accountable for coaching and building leadership capability in the leaders that you support.

The People & Culture Advisor is a shared resource, reporting to the Head of People – Money & Enterprise Services with a dotted reporting line to the Head of People – Pay & Corporate Services

In this role, you’ll be responsible for:

• Advise People Leaders to enable and support them to effectively manage their people through org change, performance management, conduct matters and general employee relations.
• Build strong, collaborative partnerships with internal and external stakeholders.
• Support and manage a range of ER matters, end to end, including some that are complex in nature
• Utilise and champion the use of data, quantitative and qualitative, to guide decision making
• Support leaders and employees in the interpretation and adherence to awards and agreements
• Contribute to and/or lead process improvement initiatives to optimise the leader and employee experience.
• Support the functional area with key People & Culture cyclical activities, i.e. Talent & Succession, Annual Reward Review and Employee Engagement and Pulse Surveys including action planning
• Assist in the review and implementation of People policies and procedures and provide guidance to employees and leaders on application.
• Analyse people trends and metrics and recommend actions - and support future workforce planning strategies and requirements.
• Coach and support our People Leaders in resolving employee grievances
• Assist in change management processes and culture transformation efforts.
• Support the Heads of People with ad hoc HR administration that sit outside the scope of the People Operations team

Ideal Candidate Profile:

• Demonstrated experience in a Generalist/HR Advisor role (minimum of 5 years) with a sound knowledge of contemporary HR practices.
• Solid experience managing employee relations including performance management and disciplinary processes, preferably in a fast paced and high-volume environment e.g. contact centres.
• Proven ability to interpret and apply relevant workplace legislation, providing advice to management and employees.
• Excellent coaching skills at both an organisational and individual level.
• Sound project management, planning and organisational skills with the ability to manage competing priorities.
• Demonstrated experience in the creation and application of policies and procedures

Latitude offers a flexible working environment. We support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home, the office or a combination of both.

We're Latitude, partners in money.

Latitude may seem like the new kid on the block, but it's taken us almost a hundred years to become an overnight success.

Digital payments, cards, loans, and insurance is what we offer - but what we really are is a platform that helps people shop and live better.

Always living and breathing our values. Take Ownership, Pursue Excellence, Win Together, Create Tomorrow.

We're not engaging any recruitment agencies for this role, so if you're interested. Please apply directly!

Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

Only open to Australian or New Zealand Permanent Residents or Citizens.