Payments Fraud Analyst

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks - just to name a few!

At the heart of ROLLER is our team - which consists of 200+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey!

We’re looking for a proactive and detail-oriented Fraud Analyst to join our Payments team. In this role, you’ll monitor and analyze transaction data to detect and prevent fraud. You’ll investigate suspicious activity, fine-tune our fraud detection systems, and support teams with expertise on Know Your Customer (KYC) and payments fraud. This role requires strong analytical skills, sharp attention to detail, and the ability to adapt in a fast-changing fraud environment.

You’ll be heralded for your attention to detail and customer focus, you’ll be constantly challenged by new and emerging problems and you’ll be instrumental in designing updates, materials and solutions for customers and internal teams.
It’s an opportunity to make the role your own and really advance your career in payments.. You’ll get to apply and learn knowledge of global payment solutions coupled with SaaS/Fin-Tech experience to make a significant impact at ROLLER!

• Monitor Transactions: Perform real-time and batch reviews of payment transactions to detect and investigate any unusual or fraudulent activity.
• Analyze Emerging Fraud Patterns: Identify new trends in fraudulent activity, adapt monitoring rules and fraud detection models, and collaborate with teams to enhance fraud prevention measures.
• Fraud Rule Modification: Work with data scientists and the payments team to continuously improve fraud detection thresholds by adjusting fraud rules and parameters based on emerging threats.
• KYC & Onboarding: Work with Customer Success, Support and Training & Implementation teams to ensure a smooth onboarding experience for ROLLER customers.
• Reporting: Provide input in regular reports and dashboards on fraud trends, detection metrics, and overall fraud risk posture for management and key stakeholders.
• Collaboration: Partner with cross-functional teams (e.g., operations, product, legal, and customer service) to resolve fraud cases and implement process improvements.
• Maintain Compliance: Ensure adherence to all applicable regulations, industry best practices, and internal policies related to fraud detection and prevention.
• Documentation: Maintain detailed records of investigations, fraud alerts, and system modifications for audit and reporting purposes.
• Fraud Prevention Strategy: Contribute to the ongoing development of the company’s fraud prevention strategies by identifying gaps and recommending solutions.
  

You’ve been there, done that and have a bias for action and results. You’re a mentor who  supports customer success members in responding to  technical requests and bring organizational abilities to ensure we solve problems once.  

You’ll also bring:

• Minimum of 2-3 years of experience in financial fraud detection, payments security, or risk analysis within a financial services or payments company.
• Strong analytical skills with the ability to assess complex data and identify patterns of fraudulent activity.
• Proficiency with fraud detection tools and techniques (e.g., machine learning algorithms, rule-based systems).
• Familiarity with regulatory requirements and industry standards (e.g., PCI DSS, AML, KYC).
• Advanced Excel skills; SQL or experience with data analysis tools is a plus.
• Strong problem-solving skills and attention to detail.
• Understanding of payment systems, including card payments, ACH, and digital wallets.
• Familiarity with emerging fraud schemes and tactics in the payments industry.
• Strong written and verbal communication skills, with the ability to explain complex fraud scenarios to non-technical stakeholders.

• You get to work on a category-leading product that customers love in a fun, high-growth industry- check our Capterra and G2 reviews.
• 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate) 
• Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
• Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers
• Highly flexible work environment with an All Access pass to WeWork depending on your location
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

1. Initial call with our Talent Acquisition Manager
   You’ll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
2. Interview with our Head of Payments
   You will get to meet with our Head of Payments to learn more about the role & ROLLER whilst also talking through your experience in more detail.
3. Technical Assessment
   You will receive a take-home technical assessment to evaluate your skills in fraud and pattern detection as well as data analysis.
4. Loop Interviews
   This is where you will get to meet our wider ROLLER team to do a ‘vibe check’ on us to make sure our culture & vibe meet what you are looking for!
5. Offer
   If all lights are green and the fit feels right, we’ll conduct reference checks and you'll receive an offer to join!