Payment Assurance Lead

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

We have an exciting opportunity at nbn, as a Payment Assurance Lead reporting to Service Delivery Manager.

A bit about your role

The Payment Assurance Lead plays a key role within Commercial Assurance Services (CAS), which aims to ensure accurate and efficient network build and operating costs through streamlined operations and formal service models.

The role is responsible for reviewing and validating claims from delivery partners, conducting post-claim desktop audits, and identifying non-compliances and cost recovery opportunities. It involves analysing trends, engaging with stakeholders, and ensuring timely and accurate payments. The position requires a proactive, adaptable individual who champions continuous improvement and leverages insights, including emerging technologies like robotics and machine learning, to enhance payment assurance outcomes and customer experience.

A bit about you

If you are the ideal candidate for the role, you will have experience in the telecommunications or large infrastructure sector, with strong business and commercial acumen to support decision-making. You’ll bring technical expertise in claim and quality validation, particularly in end-user and network installation activities, and be proficient in Microsoft Office and enterprise systems.

You’ll be a strong communicator, both written and verbal, with excellent analytical and problem-solving skills. You thrive in dynamic environments, take ownership of your work, and are committed to continuous improvement and collaboration across teams.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Where to from here?

We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. We encourage you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!

Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this is permanent opportunity and Applications for this role will close at midnight 9th June 2025.

To be eligible for this role, you must have full working rights in Australia.