Partner Escalation Specialist

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
We are looking for a Partner Escalation Specialist who will support and improve the operations of the Deal Registration Approval process with Atlassian Solution Partners. The Solution Partners are mostly consulting companies and/or software resellers delivering sales and/or delivery support of Atlassian software for end-customers.
In this role, you will focus on a selected cohort of partners and support them by providing operational support, responding to and working on deal registration escalations, performing review and approval, and keeping track of outstanding questions or issues.
This requires you to have strong organizational and communication skills, a knack for problem solving and a sense of urgency to ensure our partners' escalations are managed in a timely manner. You work closely together with partner managers and other internal Atlassian stakeholders, including our support and commerce teams. We play as a Team and care deeply about the success of our partners and customers, you will have a key role to support meeting our partners expectations and improving their experience.
In this role, you'll get to:

• Support Atlassian Solution Partners with their Atlassian partnership
• Manage and respond to incoming tickets and questions on deal registrations and other tickets relating to our partner challenges
• Document and maintain Atlassian's Standard Operating Procedure for Deal Registration and other systems/processes
• Document feedback on deal registration escalations and issues that impact our partner's experience with Atlassian, to improve on these areas as a business

This role is for someone who is:

• Fast learner with a desire to develop skills to tackle new tasks
• Confident with operating at scale, handling many requests at a time
• Pro-active to breakdown and de-risk issues and challenges
• Fluent in English with excellent communication skills
• Productive and collaborative in a high tech work environment
• Open to working a dedicated shift to cover the assigned region (APAC, EMEA or AMER)

Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .