Operations Support Officer - Litter and Dumped Rubbish

• Permanent, Full Time
• $77,133.68 per annum plus Superannuation
• Join the Waste and Sustainability team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

As Operations Support Officer, you will play an important role in supporting the Litter and Dumped Rubbish work area to achieve the safe, effective, and efficient delivery of services to the Hume community.

What you’ll be doing:

• Assign requests to the applicable contractors and close completed requests within the relevant systems, reporting contractor performance issues to the Operations Supervisor- Litter and Dumped Rubbish.
• Report defects and amenity issues relating to council and non-council assets to the relevant party as required, maintaining records and reference numbers.
• Alert Team Leaders within the work area of stock shortages, equipment defects and any other issues that may impact service delivery.
• Demonstrate a strong customer focus which is responsive, accurate timely and courteous.
• Promptly bring complaints, escalations, hazards, conduct allegations, potential claims, or sensitive matters to the attention of the Operations Supervisor.
• Contact customers in relation to service requests and enquiries to seek further information, clarification of details, and/or to provide status updates.
• Maintain accurate data on jobs assigned to contractors and suppliers.
• Inspect work completed by contractors and suppliers to ensure adequate service delivery and work quality.

The skills and experience you’ll bring to the role:

• A demonstrated understanding of municipal dumped rubbish and litter removal service operations and practices.
• Basic awareness of relevant legislation and regulations including but not limited to; Road Management Act 2004, National Heavy Vehicle Law, Road Safety Act 7986, Occupational Health and Safety Act 2004.
• Knowledge of Works Programming, plant & equipment selection..
• Basic knowledge of Quality Assurance/ OH&S processes & procedures in relation to the works outlined in this position description.
• Demonstrated knowledge of best practice manual handling.
• Knowledge of safe operation and maintenance of heavy mechanical plant and equipment.
• Excellent communication skills, both verbal and written, with the ability to convey information clearly and concisely.
• A Certificate 4 or higher in waste and/or operations and relevant experience, or lesser formal qualifications with substantial relevant experience in undertaking operations processes and tasks in a service delivery environment.
• Relevant experience in the field of waste and litter collection and disposal or a similar maintenance environment.
• Current heavy vehicle truck licence (minimum: Medium Rigid)

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.

For any queries, please contact us at [email protected].

Position Description