C.H. Robinson is seeking an experienced Operations Supervisor to lead the Ocean Imports team.
Based in Melbourne, the Ocean Imports Supervisor will play a pivotal role in driving operations by effectively organizing, planning, and overseeing team activities. As a leader, you will guide your team, manage daily operations, and ensure seamless service delivery to our clients. If you are an experienced freight forwarding leader with a passion for people development and commitment to customer service excellence, we encourage you to apply.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consist of, but are not limited to, the following:
Leadership:
Outline and communicate employee role accountabilities and expectations and prioritize and delegate work. Monitor results and provide regular coaching to ensure productivity, quality, efficiency, and service objectives are achieved
Conduct regular check-ins and annual performance management routines. Support the team’s personal and professional development; understand individual needs and create opportunities for experiences that support development needs
Clearly communicate operations objectives and team/individual performance metrics. Ensure daily/weekly standups are executed. Keep employees well-informed of operational activities, initiatives and results and the impact internal and external partners and C.H. Robinson
Work with next-level manager and work force analysts to define staffing levels and work schedules. Monitor work hours to manage personnel and overtime costs
Work closely with next-level leaders to drive effective change management and employee adoption of new tools, technology, processes and/or expectations
Business and Execution Management/Operations:
Optimize daily workflow to achieve quality and efficiency goals. Continuously monitor work and assess operational processes to identify opportunities for improvement
Act as an escalation point for exceptions and problem resolution
Communicate and ensure employee understanding of and compliance to policies, procedures, and SOP’s (internal operational and customer)
Ensure team’s understanding of available tools and systems to improve work processes and automation. Work with next-level leaders, operations leaders, and internal stakeholders to ensure effectiveness and/or efficiency of systems. Present suggestions for improvements to drive better performance
Build and maintain relationships with internal stakeholders, reviewing service metrics and keeping them updated on operations results and changes.
Foster a culture of teamwork and high-quality service by collaborating with operations peers and leadership on improvements and ethical issue resolution. Perform operational task work and/or fill in for peer group when needed
Adhere to a high level of operational excellence with respect to timeliness and audit KPI's
Prepare operational performance reports to provide insights to employees and next level leadership related to production, expense and quality of service. Take action to improve results where needed
Other duties or responsibilities as assigned according to the team and/or country specific requirements
Talent Management:
Guide the team in identifying upstream KPIs to adopt a more proactive, forward-looking approach to performance management and support their long-term professional growth.
Responsible for the annual workforce planning process, including forecasting resource needs, and partner with Talent Acquisition to establish a pipeline, recruit, select, and onboard qualified and diverse talent
Manage annual merit and equity programs for assigned teams to align compensation with performance results
Encourage employee feedback through formal and informal channels, acknowledging and acting on feedback to drive a trusting culture of open two-way communication, inclusivity and continuous improvement
Manage and drive budget requirements by ensuring business goals are met efficiently
Other duties or responsibilities as assigned according to the team and/or country specific requirements.
QUALIFICATIONS
Required:
High School Diploma or Graduate Degree/equivalent
Minimum 8 years Global Forwarding operations experience
Minimum 3 years of experience leading and managing teams
Ability to travel domestically, depending on position location
Preferred:
Bachelor’s degree from an accredited TAFE or University
Extensive experience working on projects and initiatives with individuals outside of peer group
Experience or knowledge of operational excellence methodologies (i.e., Lean, Six Sigma, CSCP, etc.)
Knowledge of emerging technology and trends
Collaborative, adaptive leadership approach with demonstrated ability to lead, motivate and influence others, set a positive example, and create a productive, positive environment
Proficiency in financial and operational performance metrics with the ability to understand and communicate them
Lead change and employ a continuous improvement approach to their work
Ability to multitask and prioritize projects efficiently and effectively with superb attention to detail
Values a diverse and inclusive work environment
Benefits
At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.
