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TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Working within the Clinical Operations Team, the Operations Specialist is accountable for:• Supporting initiatives to assess and improve the quality of systems and processes supporting clinical services, conducting audits and implementing corrective actions as necessary.
• Project Management: Lead and participate in quality improvement projects.
• Data Analysis & Reporting: provide insights and recommendations for improvements in effectiveness and efficiency from clinical operation reporting
• Stakeholder communication
• Mandate and support Continual Quality Improvement methodology.
Stakeholder Engagement and communication
- Work collaboratively with various departments to ensure effective communication and collaboration in standard operating procedures impacting service delivery and Provider management
Continual Quality Improvement Projects
- Identify, lead, and participate in quality improvement projects, ensuring timely implementation and effectiveness
- Facilitate and support cross-functional teams in achieving quality improvement goals.
- Monitor and report on the resolution of operational issues and the implementation of improvement initiatives.
Quality Performance Metrics & Reporting
- Support and maintain quality performance metrics and reports.
- Provide regular updates to management on the status of project initiatives and key performance indicators.
- Ensure compliance with quality management systems and standards.
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
