Location: Melbourne
Type: Permanent, full time
Hybrid role, Happy to talk flexible working
The opportunity
We are looking for a proactive and detail-oriented Operations Lead to join our team. This is a hands-on role where your credit assessment experience and deep knowledge of the home loan industry will be essential in supporting technology implementations, process improvements and operational activities across our Underwriting and Operations team.
Your new role
Suited towards a seasoned Credit Assessor or Quality Consultant, you will join process improvement initiatives to support business transformation and simplification across LMI Operations and Underwriting. This means you will be hands-on in a multi facet role, completing application reviews, reporting and interacting with internal and external stakeholders.
In addition to the above you will also:
- Liaise with stakeholders to troubleshoot and resolve technical, process and/or credit related issues as they arise.
- Actively support the planning, testing and implementation of technology uplifts and operational changes, both internal and externally
- A key contact relating to escalations (operational or individual borrower applications) to develop technical understanding of the relevant process and resolve issues.
About you
You will possess extensive experience within Retail Lending or Lenders Mortgage Insurance products along with:
- Communication, analytical, problem solving and negotiation skills
- Comfortable with hands-on involvement in credit assessment, quality reviews, process execution and issue resolution
- Strong stakeholder engagement skills, ability to build relationships and influence outcomes without formal authority
- Customer centric approach and adaptability to change
- Highly organised and can manage concurrent projects with an ability to multitask across priorities
- Credit assessment background with practical experience in home loan processing, credit decisioning, and/or credit quality assurance
About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Additional leave and support through QBE’s Family Domestic Violence First Responder Network
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 2021
Apply now
APPLY NOW and let’s make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]
Skills:
Adaptability, Analytical Thinking, Communication, Critical Thinking, Customer Value Management, Insurance Underwriting, Intentional collaboration, Managing performance, Operations Management, Prioritization, Process Improvements, Regulatory Compliance, Risk Management, Service Delivery, Stakeholder ManagementApplication Close Date: 24/05/2025 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
