Primary DetailsTime Type: Full time
Worker Type: Employee
Location: Melbourne (preferred)
Type: Permanent full-time role
Hybrid role, Happy to talk flexible working
The opportunity
In this role as the Operations Lead you will be responsible for providing specialist advice, direction and technical support to the Lenders Mortgage Insurance operations and underwriting team.
Your new role
You will manage the process improvement to support business transformation and process simplification across LMI Operations and Underwriting. This means you will be the key contact for operations and provide direction on process improvement and strategic initiatives. You will also complete operational activities within the team including premium payments, refunds, and portfolio alignments.
In addition to the above you will also:
- Deliver operational excellence through the deployment of improvement initiatives
- Instill and reinforce the use of process improvement culture throughout the organisation
- Undertake process reengineering techniques to establish business improvement solutions across the organisation The Operations Lead will focus on people development by assisting the Senior Manager – Operations with development needs analysis and training
- Provide coaching, mentoring and feedback relating to escalations (operational or underwriting) to develop technical understanding of the relevant process
About you
You will demonstrate a strong project management understanding with an underwriting and/or operations background within Banking or Lenders Mortgage Insurance products along with:
- Communication, analytical, problem solving and negotiation skills
- Experience within home loan/mortgage lending market
- Experience in process improvement and delivery of strategic initiatives
- Proven capability to engage with internal stakeholders and flexibility with internal and external stakeholder engagement
- Strong customer service mindset and adaptability to change
- Highly organised and can manage concurrent projects with an ability to multitask across priorities
About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Additional leave and support through QBE’s Family Domestic Violence First Responder Network
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 2021
Apply now
APPLY NOW and let’s make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]
Skills:
Adaptability, Analytical Thinking, Communication, Critical Thinking, Customer Value Management, Insurance Underwriting, Intentional collaboration, Managing performance, Operations Management, Prioritization, Process Improvements, Regulatory Compliance, Risk Management, Service Delivery, Stakeholder ManagementApplication Close Date: 28/10/2024 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
