Operations Coordinator

We’re looking for an Operations Coordinator to help keep our business running smoothly and efficiently. This is a role for someone who is both highly organised and naturally proactive, who can balance multiple priorities with ease. You’ll bring experience from a work environment where attention to detail, problem-solving, and relationship-building are essential.

The right person for this role is a natural organiser, eager to learn, and committed to creating operational discipline across our company. You’ll be someone who adapts easily, stays calm under pressure, and leads by example — bringing humility, curiosity, and professionalism to everything you do. This is a fantastic opportunity to contribute to the success of our team, while continuing to grow and evolve your own skills and experience.

As our Operations Coordinator, you will:

• Operational Excellence: Provide essential administrative and operational support, bringing creativity and polish to slide decks, coordinating engaging in-person and remote events, managing the company calendar, and overseeing meeting logistics.
• People Team Support: Partner with the People team to support recruitment processes, and deliver seamless onboarding and offboarding experiences.
• Administrative Support: Assist the Finance team with day-to-day tasks such as handling mail, organising hardware for new joiners, and staying on top of audits and reviews of collateral and materials.
• Team & Leadership Support: Anticipate the needs of leadership and team members, proactively addressing challenges before they arise.
• Relationship Building: Foster positive connections across teams, acting as a trusted point of contact and support.
• Problem-Solving: Apply critical thinking to resolve issues quickly and effectively, keeping things moving forward.
• Adaptability & Growth: Continuously learn and adapt, applying new skills quickly and effectively to support evolving business needs.
• Role Modelling: Demonstrate our values by leading with humility, respect, and a “go above and beyond” mindset.

This isn't your typical 9-to-5 role; it's perfect for someone who thrives in a fast-paced environment with evolving priorities. If you're excited by new challenges and the opportunity to make a measurable impact on team outcomes, you'll find this role both exciting and rewarding.

This role is designed for someone who brings the right attitude and a strong growth mindset, even if you don't have extensive workplace experience. We prioritise passion and engagement over pre-existing technical skills.

The perfect candidate will be someone who:

• Loves to learn: You're a keen learner and see opportunities for growth everywhere.
• Thrives on variety: You embrace a dynamic work environment with frequently changing priorities and contexts.
• Enjoys creating moments: You're excited by the idea of organising engaging experiences for our team.
• Values collaboration and autonomy: You want to be part of a team with a flat structure that promotes freedom of thought, where you can work both autonomously and as a strong team player.
• Is proactive and organised: You're a self-starter who loves to learn and act, rather than wait for instruction. You're highly organised but can also adapt quickly when priorities shift.
• Can see the big picture and the details: You're able to "zoom in and out," understanding both the broad goals and the specific tasks.
• Embraces flexibility: You're comfortable working both from our Richmond office and remotely from home.

Why Us?

(i.e.,), the Innovation and Experience company is a full service product consultancy accelerating growth for some of Australia's most successful businesses (a sample is on our website - take a look for some recent work). (i.e.,) employs 60+ people working in cross functional teams to innovate and deliver outcomes powered by a product mindset, design thinking and Agile delivery.

Work flexibility and work-life balance are core values within our DNA, and central to our success in creating ‘one (i.e.,)’. Each team member has opportunities to work on unique and exciting projects while developing their skills and shaping their career.

Some of our benefits include:

• Flexible work options
• Home technology set up with laptop and monitor
• Generous leave programs including 15 days life leave per year and paid parental leave
• A focus on growth and training - training days every quarter, a structured feedback and goal setting program and tailored learning and development experiences
• A work environment that aims to bring people together to celebrate both socially and culturally

Research indicates that certain demographic groups, such as women, may be less inclined to apply for a role unless they meet all the job requirements. If you're interested in this role, we strongly encourage you to apply, as you might be just what we're looking for. 

At (i.e.,), everyone is welcome, regardless of your background, origin, love interests, faith, disability status, ethnicity, or the gender you identify with (please share your pronouns). We actively seek individuals who embody qualities of integrity and empathy. Our people are our most valuable asset, and the diverse skills and perspectives that individuals contribute to our team are key drivers of our success.