-
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Job Description
ABC Glofox
Onboarding Project Manager - Enterprise
INTRODUCTION
ABC Fitness Solutions is looking to grow our team with an Onboarding Project Manager. This position is responsible for successfully managing integration requirements on multiple, concurrent projects. The projects vary in complexity and scope, requiring strong attention to detail. Additionally, during this project life cycle, this position will serve as the primary contact with the customer, communicating the balancing constraints of project scope, timelines, quality, risk evaluation, setting the expectations and monitoring the client’s assessment. This position will work in line with company values and goals, working towards exceeding expectations and creating raving fans with all onboarding new customers.
WHAT YOU’LL DO:
- Lead clients through the ABC Glofox onboarding process, ensuring clear communication of project scope, roles, and responsibilities.
- Serve as the client’s advocate, ensuring all onboarding tasks are completed in a timely manner and to the highest standard.
- Provide tailored training on ABC Glofox software and systems to ensure clients fully utilize the solutions available.
- Identify opportunities to upsell or cross-sell additional products and features, driving revenue growth.
- Establish and manage project expectations, ensuring alignment on timelines and deliverables.
- Teach and reinforce best practices to help clients maximize the value of their partnership with ABC Glofox.
- Document client requirements, including business and financial needs, and manage integration projects from start to finish.
- Develop and maintain detailed project schedules, tracking all onboarding and integration milestones.
- Facilitate cross-departmental collaboration to resolve issues, ensuring alignment with divisional leadership and upper management when necessary.
- Act as the escalation point for critical or outstanding issues, providing expert guidance and support to internal teams and clients.
- Approve deliverables and obtain post-deliverable signoff from clients.
- Provide regular updates to leadership, including weekly project summaries and status reports.
- Transition completed projects to the Customer Success Management team, ensuring a smooth handover.
- Maintain expert-level knowledge of all ABC Glofox client-facing software and systems.
- Collaborate with software development teams to champion product enhancements and system improvements based on client feedback.
- Create and deliver training content (both in-person and virtual) to support onboarding and adoption efforts.
- Generate reports that align with client-specific business needs, including financial, growth forecasting, and demographic analysis.
- Proactively identify opportunities to engage with clients, including regional meetings and client gatherings.
- Provide on-site and virtual support for client training sessions and product-related inquiries.
- Foster strong, long-lasting client relationships by addressing their unique needs and challenges.
- Utilize Salesforce or other CRM tools to document client interactions, track activity, and manage workflows.
WHAT YOU’LL NEED:
- 2+ years experience managing projects, facilitating client conversations, leveraging technical aptitude, and collaborating cross-functionally to set up clients for success
- Advanced Microsoft Excel skills
- Intermediate MS Word, MS Access, Outlook, OneNote
- Must be dedicated to be available on-call 24/7
- Proficiency working with tools including Salesforce, JIRA and Asana is a plus
AND IT’S GREAT TO HAVE:
- Project Management Certification (preferred)
- College degree (preferred)
- ABC Glofox experience (preferred)
WHAT’S IN IT FOR YOU:
- Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
- Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
- Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
- Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
- Discounts – access to discounts with our partners, such as Dell, Microsoft & many more.
- Medical/Dental/Vision coverage
- EAP – we get you help when you need it. Period.
- Calm App +4 – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
- And more! – so many benefits we couldn’t even fit them all here!
We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets!
ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com
ABOUT ABC:
ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.
Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).
#LI-REMOTE
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
