Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!
Our Values
Best Life
We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.
Growth Mindset
We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.
One Team
From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.
INTRODUCTIONThis position is responsible for successfully managing integration requirements across multiple concurrent projects. These projects vary in complexity and scope, requiring strong attention to detail.
Throughout the project lifecycle, this role will serve as the primary point of contact for clients, effectively communicating and balancing project constraints related to scope, timelines, quality, and risk. This includes setting clear expectations and monitoring client satisfaction.
This position operates in alignment with company values and goals, consistently striving to exceed expectations and create “raving fans” throughout the onboarding experience for all new customers.
Manage clients through the ABC Glofox onboarding process
Manage project expectations across the full scope, clearly defining roles and responsibilities
Take a leadership role in ensuring ABC Glofox delivers appropriate software and system solutions to clients
Own and be accountable for the successful resolution of onboarding projects
Act as the client’s advocate, taking ownership of issues and ensuring timely resolution
Ensure clients fully utilize solutions to maximize value and revenue for both the client and ABC Glofox
Educate and guide clients on how to get the most out of their partnership with ABC Glofox
Provide specialized software and systems training as needed
Identify and execute upsell/cross-sell opportunities, educating clients on all platform features
Manage, delegate, and oversee client issues in collaboration with departmental leadership
Use Salesforce (or other designated CRM) to track client interactions and activities
Facilitate requirements discussions, capture business and financial needs, and document integration requirements end-to-end
Develop and maintain accurate project deployment and integration schedules
Oversee and lead client training sessions and customer visits related to assigned projects
Create and deliver brand-specific training and onboarding content, both in person and virtually
Support pre-sales efforts and activities for new prospects and customers when required
Review and approve deliverables, including post-deliverable sign-off
Provide reporting from various software systems aligned with client business needs, including financials, growth forecasting, production, marketing, and demographics
Direct all conversion and onboarding activities, collaborating with internal ABC Glofox teams to ensure effective communication and timely responses
Manage, delegate, and oversee client issues with department leadership
Partner with upper management to resolve complex issues when necessary
Provide weekly project updates and summaries to department leadership
Offer expert guidance and support to internal teams and onsite staff to address critical or outstanding implementation issues
Collaborate with Software Development to advocate for product enhancements and improvements
Deliver project completion documentation to Customer Success to ensure a smooth transition to the final stage of the lifecycle
Maintain expert-level knowledge of all client-facing software and systems
Proactively create opportunities to engage with clients through regional meetings and events
Submit expenses in a timely manner and adhere to company expense policies
Perform other duties as assigned by management
Maintain regular and reliable attendance
WHAT YOU’LL NEED:
3+ years experience managing projects, facilitating client conversations, leveraging technical aptitude, and collaborating cross-functionally to set up clients for success
Advanced Microsoft Excel skills
Intermediate MS Word, MS Access, Outlook, OneNote
Excellent communication skills, verbal and written
Excellent time management
Must demonstrate leadership
Must be a self-starter
Must be able to make independent decisions and take calculated risks
Must be dedicated to supporting teams and clients across multiple time zones, including flexibility to respond outside standard business hours when required.
Must be an excellent communicator
Must be able to coordinate and maintain several projects with multiple deadlines
Must be able to effectively work across multiple departments to resolve customer issues
Must be an excellent problem solver
Ability to learn and implement technical skills
Proficiency working with tools including Salesforce, JIRA and Asana is a plus
Minimum 2 years of relevant experience required
High school diploma or equivalent
AND IT’S GREAT TO HAVE:
Project Management Certification (preferred)
College degree (preferred)
ABC Glofox experience (preferred)
WHAT’S IN IT FOR YOU:
Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
Time Off – with our open PTO approach, you have flexibility in how and when you take time off, alongside statutory leave and 14 paid holidays (including company-wide Days of Disconnect!)
Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
Parental & Pawternity Leave – we support your growing family with paid parental leave (including up to 6 months company-supported leave) and pawternity leave when you welcome a new pet
Best Life Perk – we support your wellbeing with an annual reimbursement for fitness, wellness, and health expenses
Medical Support – flexible Health Reimbursement Account to help cover medical, dental, and vision expenses
EAP – free and confidential support whenever you need it
Premium Calm App – enjoy a Calm subscription for you and up to 5 friends or family members
And more! – so many benefits we couldn’t even fit them all here!
At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.
ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com.
About ABC Fitness
ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.
From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together.
Learn more at abcfitness.com
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