Office Manager, Workplace Experience

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also join a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

The Office Manager, Workplace Experience is responsible for creating a world-class in-office experience for employees to focus on their roles and make connections.  This dynamic role will manage daily office operations, organize exciting events, handle facilities management, and provide support with hospitality in mind. 

This role is 60% capacity (3 days per week) required to be in our Melbourne office (Monday, Thursday and half days on Tuesday and Wednesday).

In this role, you will:

• Collaborate and participate across the global Workplace network

• Oversee regional virtual communities and provide light assistance to our co-locations as needed

• Manage ongoing office operations, creating a clean, organised, and functional environment for all OpenTable employees and visitors

• Manage vendors related to the office, including existing contracts and developing new relationships

• Manage onsite food and beverage catering including snacks and lunches

• Oversight and ordering of office supplies, shipping and mail distribution

• Plan, coordinate, implement all aspects of office-initiated events including decorations, setup, and breakdown. Partner with IT for AV needs.

• Maintain office calendar and Wiki pages

• Find opportunities to enhance office environment, operational standards, and processes

• Partner with Office Lead and Social Committee to manage office budget related to events, supplies, and catering

• Partner with Office Lead to build and present monthly house meetings

• Partner with Events teams to facilitate localized approach to programs and initiatives across the workplace footprint (e.g. Do Good Week, Sustainability, Diversity & Inclusion, All Hands, Offsites, etc.)

• Partner with cross-functional teams, including Leadership, IT/AV, P&C, Legal, Finance, and Security

• Assist local office leadership with ad hoc administrative tasks

• Act as Floor Warden for local Life Safety drills and events

• Respond to emergencies and urgent issues promptly and appropriately

• Coordinate with IT and P&C for new hire equipment setup and collection

• Partner with Real Estate on facilities and office footprint operations, including (but not limited to):

  • Implementation and upkeep of safety procedures and physical security protocols (e.g. safety teams, first aid, paperwork audits, etc.)

  • Office moves and refurbishments

  • Upkeep of office functionality (e.g. repairs, furniture, power, lights, pantry equipment, etc.)

• Perform other responsibilities as directed by the Workplace Manager

Please apply if:

• 2-3+ years of experience in workplace experience or workplace operations

• Ability to lift 20kg

• Able to maintain professionalism and discretion

• Strong organizational skills with great attention to detail

• Strong communication skills (verbal, written, and listening)

• Strong interpersonal skills; professional, friendly demeanor; desire to assist others and face challenges head on

• Strong time management, set priorities and meet timelines

• Hospitality approach

• Collaborative teammate, flexible, positive, upbeat attitude

• Proactive - Quick on your feet and an excellent multi-tasker

• Forward thinker, anticipating the needs of others

• Ability to balance multiple detailed tasks simultaneously and independently, and the ability to adapt to changing roles and priorities

• Proficiency with Mac or Windows operating system, Slack, and Google Suite apps

Benefits:

• Mental Health Well-being: 6 company paid therapy sessions, subscription to a meditation app, wellbeing speaker series and resources.

• Annual Health and Wellness Reimbursement.

• 1 floating day off per year to celebrate your birthday or another occasion of your choice!

• Company-wide weeks off each year: the whole team recharges (and returns without a pile-up of work!).

• Paid volunteer time.

• Monthly catered office events.

• Learning and Development opportunities.

• Universal Paid Parental leave.

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform job responsibilities, and receive other benefits and privileges of employment. Please contact us to request accommodation.

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