Lead regional network strategy and operations across the Southern Balkans. Coordinate deployments, optimize network performance, manage cross-functional teams and stakeholders, and ensure reliable service delivery while representing Ericsson with regional customers and partners.
Grow with us
About this opportunity
The Market Area Europe Middle East and Africa (EMEA) represents a world of opportunities for us at Ericsson. The rich diversity of cultures and our strong commitment to diversity and inclusion are just a couple of our unique strengths. EMEA is at the forefront of 5G technology and is a trailblazer in innovation, with our Networks organization playing a crucial role in thought leadership and value argumentation in this dynamic market area, where the pace of change is rapid and business realities vary across the more than 100 countries where we operate.
We are looking for Networks Lead Southern Balkans who is managing presales and delivery activities for Networks for the Head of Sales Southern Balkans within Customer Unit (CU) SEE, who will report to the Networks CU SEE Head.
Networks Lead Southern Balkans will support Head of Sales organization with product and solution expertise on different levels in pre-sales, design, and delivery of customer projects, will position Ericsson as a technology leader and will secure that customer feedback is shared with Market Area organization.
This role is critical in ensuring the effective and seamless execution of Networks Solutions, providing technical leadership in presales engagements, delivering exceptional customer outcomes, securing contract execution in line with the expected financials target, delivering exceptional customer outcomes.
The ideal candidate will have strong experience in both technical presales and services delivery, with a focus on Networks strategies that drive measurable value for clients.
What you will do
Customer Relationship Management• Act as main interface and driving force for managing all pre-sales and delivery activities and issues related to Networks Domain for the Head of Sales Southern Balkans.• Build and maintain strong, long-term relationships with customers, acting as a trusted advisor on Networks solutions and strategies.• Position Ericsson as a technology leader and domain partner by ensuring that the customer CTO/CIO and other relevant organizations are aware of Ericsson's technology strategy, latest solutions, and their advantages.• Partner with the corresponding account team in CU SEE, Head of Sales Southern Balkans to facilitate and support strategic customer dialogues on execution and improvement topics spanning pre-sales, products, delivery, support, and operations, aiming to nurture upsell opportunities and establish a trusted advisory partner position.
Technical Cooperation and Development• Develop close technical cooperation through collaborative initiatives around technology development between CU SEE Network Solutions, Delivery Units, EMEA Network Service Lines, EMEA CSS (Cloud Software & Services) CU and Service Lines, BNEW (Business Area Networks), BCSS (Business Area Cloud Software & Services), supported by an adequate system of business governance and reviews.• Work with Sales and Network Solution teams to develop and build value argumentation and strengthen cooperation with relevant stakeholders to drive product requirements and Sales Programs.• Support CSR/CFR in specific technical issues and act as a champion in understanding the market for selected deals.• Collaborate with sales and business development teams to provide pre-sales technical support, ensuring that customers' needs are clearly understood and translated into actionable Networks solutions and techno-commercial value propositions.• Drive the execution of workshops and presentations to customers, addressing Networks requirements, technical challenges, and opportunities for improvement.
Market Analysis and Knowledge Sharing• Analyze and present the offering market situation and competition and share knowledge and best practices in internal and external fora.
Delivery and Performance Management• Oversee the successful delivery of the Networks portfolio, ensuring alignment with client objectives and expectations.• Ensure alignment on expectations and progress among multiple stakeholders for all activities related to their customer in the commercial and operational environment, to ensure the right level of risk management and focus on contractual deliveries.• Participate as a Steering Group member on behalf of the Head of Sales and Delivery organizations to secure financial performance to contracts with a focus on cash flow and margins.• Contribute to the simplification and development of processes, methods, and tools by creating and driving new requirements through the product life cycle management process, leveraging knowledge of customer experience.• Manage and mentor large project teams and the associated risk and performance against requirements in a complex environment.• Lead fulfillment excellence, securing firm execution against financial and operational targets.
Business Ethics & Compliance• Uphold high standards of Ethics, Compliance, and Integrity within the organization by consistently integrating ethical considerations into every action, guided by the principles of Purpose, Principle, and Perception (the 3 P's).
The skills you will bring
Competence• Strong Pre-Sales and Service Delivery business understanding and experience.• A strong technical background in telecommunications technologies and systems with a continuous learning attitude to stay current and adaptable with all technological and legislation advances.• Customer Intimacy• Consultative Selling Skills, fluent across engagement models - techno-commercial product engagement, Services engagement.• Experienced in supporting and participating in pre-sales and commercial engagements with customers.• Ericsson Networks portfolio knowledge across both Services and Products.• Health & Safety operational processes, relevant legal requirements.• Financial understanding, presentation, communication, and influence skills.• Effective Leadership in Matrix environment with large geographical spread.• Experience in managing and being accountable for the value and benefit delivery of a defined program based on compliance to relevant regulations and laws with an ethical guiding principle.• Experience in crisis management linked to business continuity.• Coaching and Mentoring.• Proficiency in the local language is a plus• University Degree in Business, Engineering
Experiences• 7 years of experience from Telecom Network industry• 5+ years in leadership positions• 5+ years' experience as Service Delivery, KAM, or Pre-sales and / or Techno Commercial experience• At least 3 years of experience in technical role in service delivery, technical presales, or a related technical field• Strong technical expertise in Networks portfolio, tools, and technologies, along with a deep understanding of service delivery processes• Experience designing and delivering large-scale optimization solutions in complex environments• Exceptional communication, presentation, and negotiation skills, with the ability to influence decision-makers and stakeholders at all levels• Strong analytical and problem-solving capabilities, with a focus on driving business results for clients• Ability to work collaboratively in cross-functional teams and manage competing priorities effectively
Location: Greece or Bulgaria.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Greece (GR) || Athens
Req ID: 785928
About this opportunity
The Market Area Europe Middle East and Africa (EMEA) represents a world of opportunities for us at Ericsson. The rich diversity of cultures and our strong commitment to diversity and inclusion are just a couple of our unique strengths. EMEA is at the forefront of 5G technology and is a trailblazer in innovation, with our Networks organization playing a crucial role in thought leadership and value argumentation in this dynamic market area, where the pace of change is rapid and business realities vary across the more than 100 countries where we operate.
We are looking for Networks Lead Southern Balkans who is managing presales and delivery activities for Networks for the Head of Sales Southern Balkans within Customer Unit (CU) SEE, who will report to the Networks CU SEE Head.
Networks Lead Southern Balkans will support Head of Sales organization with product and solution expertise on different levels in pre-sales, design, and delivery of customer projects, will position Ericsson as a technology leader and will secure that customer feedback is shared with Market Area organization.
This role is critical in ensuring the effective and seamless execution of Networks Solutions, providing technical leadership in presales engagements, delivering exceptional customer outcomes, securing contract execution in line with the expected financials target, delivering exceptional customer outcomes.
The ideal candidate will have strong experience in both technical presales and services delivery, with a focus on Networks strategies that drive measurable value for clients.
What you will do
Customer Relationship Management• Act as main interface and driving force for managing all pre-sales and delivery activities and issues related to Networks Domain for the Head of Sales Southern Balkans.• Build and maintain strong, long-term relationships with customers, acting as a trusted advisor on Networks solutions and strategies.• Position Ericsson as a technology leader and domain partner by ensuring that the customer CTO/CIO and other relevant organizations are aware of Ericsson's technology strategy, latest solutions, and their advantages.• Partner with the corresponding account team in CU SEE, Head of Sales Southern Balkans to facilitate and support strategic customer dialogues on execution and improvement topics spanning pre-sales, products, delivery, support, and operations, aiming to nurture upsell opportunities and establish a trusted advisory partner position.
Technical Cooperation and Development• Develop close technical cooperation through collaborative initiatives around technology development between CU SEE Network Solutions, Delivery Units, EMEA Network Service Lines, EMEA CSS (Cloud Software & Services) CU and Service Lines, BNEW (Business Area Networks), BCSS (Business Area Cloud Software & Services), supported by an adequate system of business governance and reviews.• Work with Sales and Network Solution teams to develop and build value argumentation and strengthen cooperation with relevant stakeholders to drive product requirements and Sales Programs.• Support CSR/CFR in specific technical issues and act as a champion in understanding the market for selected deals.• Collaborate with sales and business development teams to provide pre-sales technical support, ensuring that customers' needs are clearly understood and translated into actionable Networks solutions and techno-commercial value propositions.• Drive the execution of workshops and presentations to customers, addressing Networks requirements, technical challenges, and opportunities for improvement.
Market Analysis and Knowledge Sharing• Analyze and present the offering market situation and competition and share knowledge and best practices in internal and external fora.
Delivery and Performance Management• Oversee the successful delivery of the Networks portfolio, ensuring alignment with client objectives and expectations.• Ensure alignment on expectations and progress among multiple stakeholders for all activities related to their customer in the commercial and operational environment, to ensure the right level of risk management and focus on contractual deliveries.• Participate as a Steering Group member on behalf of the Head of Sales and Delivery organizations to secure financial performance to contracts with a focus on cash flow and margins.• Contribute to the simplification and development of processes, methods, and tools by creating and driving new requirements through the product life cycle management process, leveraging knowledge of customer experience.• Manage and mentor large project teams and the associated risk and performance against requirements in a complex environment.• Lead fulfillment excellence, securing firm execution against financial and operational targets.
Business Ethics & Compliance• Uphold high standards of Ethics, Compliance, and Integrity within the organization by consistently integrating ethical considerations into every action, guided by the principles of Purpose, Principle, and Perception (the 3 P's).
The skills you will bring
Competence• Strong Pre-Sales and Service Delivery business understanding and experience.• A strong technical background in telecommunications technologies and systems with a continuous learning attitude to stay current and adaptable with all technological and legislation advances.• Customer Intimacy• Consultative Selling Skills, fluent across engagement models - techno-commercial product engagement, Services engagement.• Experienced in supporting and participating in pre-sales and commercial engagements with customers.• Ericsson Networks portfolio knowledge across both Services and Products.• Health & Safety operational processes, relevant legal requirements.• Financial understanding, presentation, communication, and influence skills.• Effective Leadership in Matrix environment with large geographical spread.• Experience in managing and being accountable for the value and benefit delivery of a defined program based on compliance to relevant regulations and laws with an ethical guiding principle.• Experience in crisis management linked to business continuity.• Coaching and Mentoring.• Proficiency in the local language is a plus• University Degree in Business, Engineering
Experiences• 7 years of experience from Telecom Network industry• 5+ years in leadership positions• 5+ years' experience as Service Delivery, KAM, or Pre-sales and / or Techno Commercial experience• At least 3 years of experience in technical role in service delivery, technical presales, or a related technical field• Strong technical expertise in Networks portfolio, tools, and technologies, along with a deep understanding of service delivery processes• Experience designing and delivering large-scale optimization solutions in complex environments• Exceptional communication, presentation, and negotiation skills, with the ability to influence decision-makers and stakeholders at all levels• Strong analytical and problem-solving capabilities, with a focus on driving business results for clients• Ability to work collaboratively in cross-functional teams and manage competing priorities effectively
Location: Greece or Bulgaria.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Greece (GR) || Athens
Req ID: 785928
What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
