Job Summary
As a Network Technical - Operative, you will assist in the delivery and the provision of technical services, solutions and support to the networks, infrastructure, applications, products and services supplied and operated by Telstra.Job DescriptionWho We Are
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.
What We Offer
Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.
Purchased annual leave scheme
Additional Telstra day off
Additional 30% off Telstra products and services
Toolkit provided (laptop + mobile phone + plan paid for)
What You’ll Do
Global Networks & Technology - Security & Operations is responsible for Telstra's security and operations, protecting Telstra's assets and infrastructure.
Key Responsibilities
Provide Operational Support to detect and resolve incidents across Telstra and Customer Networks.
Perform or participate in complex, specialised technical investigations as required.
To contribute towards the key performance goals, by applying your existing knowledge and supporting team members to assist and advocate for our customers regarding complex service assurance issues within the expected timeframes.
Achieve end-to-end service restoration, through compliance to prescribed standards, practices, procedures, operating level agreements and service level agreements.
Work effectively as a technology specialist or operative to produce agreed business outcomes.
About You
To be successful in the role, you'll bring skills and experience in:
Critical thinking
Demonstrable problem-solving skills
High level of Customer service
Highly Desirable:
Incident management experience
Understanding of Communications Network Components and network interactions
We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.
As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on [email protected] or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment
Top Skills
Telstra Melbourne, Victoria, AUS Office
242 Exhibition St, Melbourne, VIC , Australia, 3000
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