Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.
What is the role
Monday to Friday, 7.6 hours per day, with paid on-call duties; three days on-site, two days at Melbourne office or WFH.
The Network Engineer is responsible for designing, implementing, and maintaining complex network solutions across client environments. This role requires deep expertise in enterprise networking, security, and infrastructure, and plays a key part in mentoring junior engineers, driving technical excellence, and ensuring high availability and performance of client systems.
This position works closely with other members of the Service Delivery team to ensure client environments are supported and maintained to required standards and SLAs are met.
Key responsibilities include but may not be limited to:
- Provide remote and onsite IT support for client environments
- Design, configure, troubleshoot, and upgrade network and hardware systems
- Build and maintain secure, scalable, and resilient network infrastructures
- Implement and manage firewalls and security protocols
- Diagnose and resolve hardware and network issues
- Collaborate with clients to gather and understand technical requirements
- Optimize system performance, reliability, and security
- Recommend and support technology solutions for projects
- Create and maintain technical documentation and design specs
- Act as an escalation point and mentor for junior team members
- Monitor logs, respond to incidents, and meet SLA targets
- Liaise with vendors and ensure systems meet configuration standards
- Continuously improve and automate technical procedures
- Stay current with technologies through training and self-learning
- Accurately log daily activities and participate in on-call rotations
- Perform other related duties as needed
Who we are looking for
Successful candidate must possess:
- 5+ years in enterprise networking
- CCIE certified (Routing & Switching, Enterprise Infra, or Security)
- CCNA/CCNP minimum with CCIE preferred
- Must have experience in VeloCloud
- Skilled in routing, switching, firewalls, and network architecture
- Knowledgeable in network security and cloud platforms (Azure, AWS, GCP)
- Proficient with monitoring and automation tools
- Strong problem-solving, communication, and teamwork skills
- Client-focused, adaptable, and eager to learn
- Degree in IT or related field
What we offer
- A friendly team environment with a strong technical support network
- Broad range of options for training and developing your IT skills
- Opportunity to work with the IT industry's latest technologies
- Internal career growth for high performers and IT super-stars
- Certification program with incentives
- Cost price on products from our suppliers
- Comprehensive Employer Assistance Program
- Referral bonus
- On call allowance and overtime paid at penalty rates
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