The Network Design Consultant oversees technical service delivery, ensures client satisfaction, monitors network performance, consults on upgrades, and maintains customer relationships.
About Us
There’s something special about working for a company like Macquarie Telecom. We’re not the biggest in the industry, where you’re just a number. We’re not tiny enough that you’ve never heard of us. We’re in that sweet spot where we’re strong enough to punch above our weight. And we definitely do! Because of this, you have the opportunity to make a difference.
The Network Design Consultant is essential in overseeing technical service delivery, supporting client satisfaction (via NPS), and ensuring network performance within the telecommunications and managed services environment of Macquarie Telecoms clients, in a post-sale environment. This role combines technical expertise & consultation, project implementation, and customer relationship management to provide a seamless experience throughout a customer's lifecycle
What you'll be doing
- Manage and oversee the installation, configuration, and maintenance of telecom systems, including networks, data, and voice solutions.
- Point of escalation for Design, Implementation, cutover and service handovers.
- Monitor network & infrastructure performance with the view of minimum downtime and address potential issues proactively and present the client with preventative measures.
- Consult on network upgrades, expansions, and maintenance projects to enhance reliability and scalability.
- Serve as the post-sale technical liaison between Macquarie Telecom and the client technical stakeholders, for example, IT managers to maintain high client satisfaction.
- Conduct regular meetings with key accounts to address technical needs, discuss service challenges, and present solutions.
- Perform technical reviews with customers at scheduled intervals (every six months), identifying potential improvements and preparing for contract resign
Your ideal skills and experience
- STEM related University Degree (e.g. Engineering, Computer Science, etc.)
- Extensive experience conducting technical reviews with customers identifying potential improvements and preparing for contract resign prior to contract renewal.
- Strong experience in Wide-area network WAN is essential.
- CISCO certifications required.
- Experience in CISCO switching and routing protocols including IP, TCP is mandatory.
- SD-WAN experience is highly desirable.
- Network design experience required.
- Strong customer facing and/or consulting background.
- Extensive experience in telecom systems including networks, data and voice solutions.
- Strong experience in networking security.
- Excellent people and communication skills.
Why Us?
- We are one of the Top 10 AFR Best Places to Work 2024: Join a workplace that’s recognised as one of Australia’s best.
- Gallup Exceptional Workplace Award Winner: Be part of a team that’s celebrated globally for its outstanding culture.
- Industry Leader: We have the highest Net Promoter Score on the ASX and were crowned for the world’s best customer experience at the World Communications Awards.
- Make a Real Impact: Your ideas and actions will directly shape our products and influence the market.
- Invested in Your Growth: Accelerate your career with our comprehensive learning and development programs, including Gallup strengths-based training and clear career progression opportunities.
- Collaborative and Empowering Culture: Work with a driven team that values your decisions and encourages you to take bold actions.
Top Skills
Cisco
Ip
Networking Security
Sd-Wan
Tcp
Telecom Systems
Wan
Similar Jobs
Artificial Intelligence • Fintech • Payments • Financial Services • Generative AI
Lead the Ecosystem product at Airwallex, defining strategy, managing integrations, and collaborating with teams to enhance customer and partner experiences.
Top Skills:
Ecosystem IntegrationsEngineeringFintechProduct ManagementSoftware Integrations
Artificial Intelligence • Fintech • Payments • Financial Services • Generative AI
The Product Lead, Onboarding is responsible for defining product strategy and roadmap, enhancing user onboarding processes, and managing a team of Product Managers.
Top Skills:
Data AnalysisProduct Management SoftwareUser Research Methodologies
Artificial Intelligence • Fintech • Payments • Financial Services • Generative AI
As a Staff Product Designer, you will lead design efforts, collaborate with cross-functional teams, and enhance product user experience while guiding other designers.
Top Skills:
Interaction DesignUx DesignVisual Design
What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
