The CSA acts as a trusted advisor for MSSP customers, managing relationships, advocating for their needs, and ensuring successful product usage.
As a Rapid7 Customer Success Advisor (CSA), you will act as a trusted advisor for our MSSP customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximise the value from their R7 investment.
About the Team
Responsible for overall success and satisfaction, the CSA's mission is to create customer advocates in our technical environment.
You will play a crucial role in:
About the Role
In this role, you will be responsible for:
• Relationship Management
• Product Expertise
• Domain Expertise
• Customer Advocacy
• Risk Mitigation
About the Team
Responsible for overall success and satisfaction, the CSA's mission is to create customer advocates in our technical environment.
You will play a crucial role in:
- Building and maintaining strong relationships with our MSSPs
- Understanding their unique cyber security goals
- Creating Success Plans
- Providing MSSPs with the necessary support and guidance to meet their goals and help secure renewals and growth
About the Role
In this role, you will be responsible for:
• Relationship Management
- Develop and maintain strong, long-lasting relationships with key stakeholders, including technical teams, project managers, and C-level executives
- Orchestrate key touchpoints with customers - from weekly status meetings to Executive Business Reviews
- Act as the primary point of contact for customers, addressing inquiries, resolving issues, and proactively identifying opportunities for improvement
• Product Expertise
- Demonstrate a deep understanding of the value drivers of our products and help customers navigate and optimise their usage
- Provide advice and educational materials to help customers understand and utilise product features and functionalities
• Domain Expertise
- Stay up-to-date with the latest trends, like-technologies, and developments across cyber security
- Be viewed as a trusted advisor and go-to partner for your assigned customers
• Customer Advocacy
- Advocate for customer needs and feedback within the organisation to drive product enhancements and improvements
- Collaborate with cross-functional teams - including sales, marketing, and product development - to ensure a unified approach in delivering customer success
• Risk Mitigation
- Identify potential risks and challenges in customer relationships and work proactively to address them before they escalate
- Monitor customer usage patterns and engagement to identify accounts that may be at risk of churn
Top Skills
Cybersecurity
Rapid7 Melbourne, Victoria, AUS Office
Rapid7 Melbourne Office
607 Bourke Street, Melbourne, Victoria, Australia, 3000
Similar Jobs at Rapid7
Artificial Intelligence • Cloud • Information Technology • Sales • Security • Software • Cybersecurity
Manage teams of software engineers for the InsightIDR product, coach team members, oversee project management, and collaborate with cross-functional teams to deliver solutions.
Top Skills:
GitJenkinsMaterialuiReactTypescript
Artificial Intelligence • Cloud • Information Technology • Sales • Security • Software • Cybersecurity
As a People Strategist, you will partner with business leaders to enhance employee experiences, drive people initiatives, and support high-performing team development.
Artificial Intelligence • Cloud • Information Technology • Sales • Security • Software • Cybersecurity
As a Software Engineer in the Labs team, you will improve and maintain projects like AttackerKB and Project Sonar, enhancing security research capabilities and collaborating with engineers and researchers.
Top Skills:
AirflowAws S3DjangoEc2EcrEksEmrGlueGoGrafanaIamJenkinsKubernetesPostgresPythonRdsReactSparkSpinnakerTerraform
What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
