CACI is seeking a highly motivated Mission IT Operator Lead on our team. Your organized, hands-on approach will help you stay ahead of challenges and work on a team that consistently delivers beyond expectations.
The MIT Lead is responsible for the following:
• Ensuring the Mission IT team operates in accordance with all service level agreements (SLA).
• Training all incoming Mission IT personnel.
• Facilitating coordination and communication between multiple enterprise partners and multi-agency customers.
• Maintaining Mission IT documentation, to include SOPs, staff knowledge bases, and training materials.
• Working a non-standard work week, weekends, and holidays per coverage needs, to include 12-hour shift work in support of 24x7 operations and coordination with other MIT leads at various locations.
• Interfacing with government and partner country senior leadership, system operators and engineers at site and across the enterprise during scheduled and unscheduled events.
• Providing timely metrics information for enterprise tracking based on data collected from enterprise and legacy management systems
• Assisting the Mission IT team with initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components.
• Maintaining the Mission IT schedule for minimum manning.
• Track all appropriate accesses/admin permissions of Mission IT personnel
• Provide impacts Mission IT may see from changes to the enterprise.
• Inputting OCONUS allowances for personnel on a monthly basis
• Reviewing and approving timesheets on a bi-monthly basis
• Reviewing and approving expense reports as needed
You’ll bring these qualifications:
• Active TS/SCI Clearance. Background and Polygraph adjudicated must be within the past 4 years
• AA Degree in related technical discipline and related knowledge or ability to troubleshoot operational systems supported by this program OR possess the equivalence of 3-5 years direct experience in lieu of a degree
• Current DODI 8570.01-M IAT Level II Certification, Security+ Certification
• Experience creating and editing items created in PowerPoint, Excel, OneNote, and Microsoft Word
• Excellent oral and written communication skills
• Experience in customer service and support roles
• Understanding of ITIL service management best practices
• Broad knowledge of high priority systems across a multi -location enterprise
• Basic understanding of Windows and Linux operating systems, active directory, network infrastructure, hardware components, and desktop virtualization
• Ability to adjust to a rapidly changing environment, to include changes in technology, customer needs, and government requirements.
These qualifications would be nice to have:
• Familiarity with creation and standardization of SOP documentation
• Experience scheduling
• Experience working on overhead operational systems
• System administration experience to include UNIX, Linux, and Windows platforms
• Experience with virtualization technologies and software such as VMware
• Knowledge and understanding of Enterprise Management Systems to include HelpNow (Service Now)
• ITILv4 or equivalent Agile Certification
• RedHat Certification
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$79,000 - $166,000
