MECCA George Street - Flagship Operations Manager

Since our beginnings in 1997, MECCA has redefined the beauty landscape in Australia and Aotearoa (New Zealand), leading in retail innovation and delivering the ultimate beauty experience. Our goal has remained the same since the beginning - to help our community look, feel, and be their best. 

Join our MECCA George Street Flagship team as the Flagship Operations Manager where you’ll be responsible for driving efficient and organized operations of the store, ensuring top-tier presentation and stock availability for an unparalleled shopping experience. You will lead and mentor our operations team to uphold MECCA's exceptional customer experience standards, driving success through innovative strategies and a commitment to excellence. 

Day-to-day responsibilities:  

As a Flagship Operations Manager, you will work on a full-time basis.

•  Manage End-to-end planning of how to deliver operations best practice across visual merchandising, inventory management, stock availability, testers, consumables, packaging and supplies as part of regular trade, flagship specific activations and major events in store 

• Lead by example and foster a culture of excellence and continuous improvement within the team to challenge the ‘status quo’, by guiding the team, developing their skills, and helping them to reach their full potential. 

• Collaborate with the Marketing team and Visual Merchandising Manager to implement Flagship visual merchandising standards and create a truly unique and elevated customer experience across all categories.

• Develop a clear action plan framework to achieve store KPI targets, aligning operational, customer, team, and financial goals with commercial benchmarks. 

• Lead by example to foster a safety culture, enforce protocols, conduct inspections, guide the loss prevention team, monitor training, and ensure compliance for risk mitigation and security.  

What you’ll bring to the role:  

•  Extensive retail management experience, particularly in large scale operations, large teams and process implementation. 

• Extensive stock and inventory management experience

• Strong commercial skills, with the ability to autonomously make decisions in line with strategic objectives.  

• A pursuit of operational effectiveness with demonstrated back of house experience (highly desired)

• A genuine care for people, always seeing through the eyes of the customer and team to ensure the best experience.  

• An ability to think big and long-term, and drive change through influencing others 

• Strong stakeholder management skills, internally and externally

• Strong coaching communication style with an ability to lead with empathy in care whilst driving performance. 

• Organisational skills and a proven track record in operating in and agile and dynamic environment

• Previous cross-functional or support centre project exposure (highly desired)

 Life  as a Flagship Operations Manager at MECCA:  

• World-class education opportunities; leadership conferences, training sessions, an online Learning Lab, access to amazing guest speakers including brand founders and business leaders, and once in a life-time events!    

• Opportunities to earn more with our monthly performance bonus program 

• Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy

• A competitive parental support program    

More than skin deep:  

• At MECCA, we're committed to being a force for good – within and beyond the beauty industry. Through our sustainability program, MECCA M-PACT, we’re transforming our business by building environmental and social sustainability-focused thinking into our operations – from our products and footprint to our brands and suppliers. 

•  We believe that beauty has the power to change lives. Through our social change movement, MECCA M-POWER, we support a group of over 20 incredible organisations dedicated to creating a future where the next generation can thrive. We strive to fight for women by ensuring their access to education, improving their health, safety and well-being, empowering female-led businesses, supporting women to become financially secure and independent and elevating women's voices in politics and public life.   

Join us, and together we can make the world over. To learn more about life at MECCA Brands, please visit  https://www.mecca.com.au/retail-careers.html