We’re looking for an experienced Assistant Flagship Manager to help lead one our MECCA George Street Flagship in NSW!
Along with driving the strategic priorities for the store, you will also lead a high-performing team of Leaders, Service Specialists and Store Hosts to ensure an exceptional and consistent experience for all customers.
Day-to-day responsibilities:
As an Assistant Flagship Manager you'll work on a full-time basis. This may include shifts across late night and weekend peak trade.
Lead by example, deliver and drive exceptional customer experiences while ensuring MECCA’s customer service standards are upheld.
Partnering with the Flagship Manager, Services & Events Manager, and Operations Manager to ensure every customer leaves looking and feeling their best
Demonstrate a strong understanding of key performance indicators to drive commercial results, ensuring the team works towards these goals daily.
Partner with stakeholders to implement trials and innovations, providing support through feedback, data analysis, and continuous process improvement.
Collaborate with concession partners to deliver a seamless customer experience, enhance operational efficiency, and drive trade.
Operate with agility, achieving best-in-class outcomes in a dynamic environment.
Apply critical thinking to solve complex problems using a decision-making matrix.
What you’ll bring to this role:
Extensive experience (minimum 2-3 years) managing a large format retail environment where you inspire, coach and train large teams.
A true passion for exceptional customer service, going above and beyond for our customers to create MECCA-magic moments.
Strong stakeholder management experience, internally and externally.
Previous coaching and mentoring experience focusing on team member development.
A make-it-happen mindset with a proven ability to develop strong relationships.
Genuine care for people, always striving to create the best possible team member experience.
An ability to think big and long-term, and drive change through influencing others .
Life as an Assistant Flagship Manager at MECCA:
World-class education opportunities; leadership conferences, training sessions, an online Learning Lab, access to amazing guest speakers including brand founders and business leaders, and once in a life-time events.
Opportunities to earn more with our monthly performance bonus program.
Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy.
A competitive parental support program, including ongoing superannuation payments while on parental leave.
More than skin deep:
At MECCA, we're committed to being a force for good – within and beyond the beauty industry. Through our sustainability program, MECCA M-PACT, we’re transforming our business by building environmental and social sustainability-focused thinking into our operations – from our products and footprint to our brands and suppliers.
We believe that beauty has the power to change lives. Through our social change movement, MECCA M-POWER, we support a group of over 20 incredible organisations dedicated to creating a future where the next generation can thrive. We strive to fight for women by ensuring their access to education, improving their health, safety and well-being, empowering female-led businesses, supporting women to become financially secure and independent and elevating women's voices in politics and public life.
Join us, and together we can make the world over. To learn more about life at MECCA Brands, please visit https://www.mecca.com.au/retail-careers.ht
MECCA Brands Richmond East, Victoria, AUS Office
35-37 Wangaratta St, Richmond East, Victoria, Australia, 3121
