Marketplace Support Manager

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few

• Free standard OnePass membership

• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave

• 12 weeks paid parental leave, regardless of gender

• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

• We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About the role

Bunnings Marketplace connects trusted third-party sellers with our customers to offer an even broader assortment of Home Improvement & Lifestyle products.

This is an exciting role where you will work closely with the Marketplace team, internal support functions and 3rd party partners, to develop and build one of the best Marketplaces in Australia.

As a Marketplace Support Manager, you will play an integral role in driving growth across your seller partner portfolio and categories, expanding the product range and ensuring the best shopping experience for our customers.  You will develop strong and sustainable relationships with external partners and work closely with internal teams to deliver outstanding results.

What's involved:

• Analyse data to understand key performance indicators and develop action plans to maximise opportunities and/or manage performance
• Drive actions and initiatives to continuously improve customer experience
• Work closely with the Business Development Managers to ensure new sellers are launched in a successful manner
• Develop strong and sustainable partnerships with local and multi-national sellers
• Have input into the development, implementation, and management of key strategic plans
• Ensure that category and product specific promotional programs are developed and implemented with key partners and internal stakeholders

Who we’re looking for

Having previous experience in a Category Manager or Account Manager role within a Marketplace environment you will be a fantastic communicator, who loves to collaborate and build strong relationships with seller partners.

You will be passionate about eCommerce and have a well-developed working knowledge of online marketplaces, supporting systems and processes.

You’ll have an entrepreneurial mindset and a drive to challenge the status quo to deliver great results.

You’ll need:

• Previous experience in an ecommerce / Marketplace role working across category/sellers
• Experience with SAAS - Mirakl or related platform experience is desired
• Excellent planning and organisation skills
• Great problem solving skills
• Well-developed stakeholder management skills
• Bachelor’s Degree in: Business/Commerce/Marketing/Technology or equivalent will be advantageous 

You’ll be part of a workplace where you’ll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at [email protected].

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.