Managing Consultant/PMO, Advisors Program Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Managing Consultant/PMO, Advisors Program Management

All About Us
The Services team is a key differentiator for Mastercard, providing expertise that helps our customers grow. This team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and information and risk management services. While specializing in the payments industry, Mastercard Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.
All About the Role
Make an Impact as a Managing Consultant, Advisors Program Management
Advisors Program Management is an execution-oriented client-facing competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by:
• Developing new products and strategies and ensuring smooth and efficient delivery to market.
• Strengthening client’s internal skills, knowledge and experience in critical areas.
• Successfully implementing complex technology assets and delivering the most challenging transformation programs to create the new business as usual.
• Transforming client processes and optimizing their management practices.
As a Managing Consultant you will be responsible for a portfolio of projects that support a strategy, a strategic change or initiative with significant impact on the organization. Through this role you will manage complexity and inherent risks across a wide range of business areas, where there are strong interdependencies and shared resources, and you will manage benefits from their initial identification and definition through to realization.
All About You – Skillset
This is a position that spans across two disciplines:
1) Program Management:
• Proven experience in the delivery of large digital enterprise level programs across the financial services sector from initiation to benefit realization, employing Agile principles.
• Successful leadership of PMOs across different clients/businesses, identifying and mitigating risks, solving issues, developing plans and ensuring they are implemented in line with agreed timescales, budgets and quality criteria; including examples of re-aligning scope and objectives during a program to maximize value.
• Excellent interpersonal and influencing skills and the ability to manage multiple workstreams across large multi-faceted project teams.
• Able to use own initiative, develop solutions or adapt approaches to support the delivery of defined objectives and benefits.
• Strong risk management mindset, ability to pivot your approach and strategy with the changing needs of the client and/or our business and multi-task in a fast-paced deadline driven environment.
• Think ‘Out of the Box’ and can challenge the status quo with supporting analysis.
• Technical understanding and ability to allocate and manage IT resources effectively. Ensuring that project teams have the necessary skills and tools to complete their tasks.
• Strong written and oral communication skills.
2) Business Expansion:
• Identify and communicate new business opportunities to internal stakeholders and contribute to proposals.
• Working with Business Development/Sales teams to accurately scope projects and prepare SOWs that are aligned with both client requirements and the services offered by Advisors Program Management; including the ability to frame the customer opportunity in financial terms i.e. value quantification, estimate effort and scope.
• Experience in leading or supporting Sales/Business Development Teams through client presentations.
• Analyze multiple aspects of client’s organizational systems and culture that serve as input into the stakeholder/relationship map sales process.
• Effectively leverage subject matter experts to develop optimal customized solutions for clients.
All About You - Experience & Education
• 7+ years of experience in the financial services sector, with a proven track record of delivering successful projects. Exposure in payments and/or retail banking, cards and/or merchants preferred.
• Bachelor’s degree or equivalent qualification. Advanced degree or MBA preferred.
• Professional accreditation in one or more recognized PM/PMO/Change/Service management methodology, such a Project Management Professional (PMP) certification.
• Proven knowledge and experience in Agile and Waterfall project management including development methodologies, able to manage complex projects in the financial services industry.
• Experience in delivering full tech stack implementations at different technology tiers, channels, middleware, back-end, front end.
• Knowledge of data architecture, database management, and experienced with a wide array of data analytics tools and technologies will be advantageous.
• Proficiency in project management tools such as MS Project, Trello, Rally/JIRA.
• Advanced Word, Excel, and PowerPoint skills.
• Willingness to travel.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.